Parts Specialist

About the role

The Parts Specialist provides retail and installer customers with a high level of service, supports store management in completing assigned tasks, and bilingual candidates are encouraged to apply. O’Reilly Auto Parts emphasizes growth, stability, and a promote‑from‑within philosophy.

Responsibilities

• Follow and promote company customer service programs (Hi‑5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.)
• Promptly greet retail/walk‑in customers in a friendly, courteous manner and assist with merchandise selection
• Assist managers and/or installer service specialists in serving professional customers as needed
• Complete assigned company training relevant to the position
• Provide excellent phone service: answer calls per policy, look up parts, quote prices, recommend premium/related items, offer Low‑Price Guarantee
• Maintain and secure the cash drawer, accept cash/checks, make change, process credit card transactions
• Process exchanges and returns for credit in a friendly manner per policy
• Address and resolve customer complaints friendly
• Assist with daily image maker and planogram updates (freight receipt, stocking, fronting/facing, cleaning, etc.)
• Prepare new, core, and warranty merchandise returns for shipment to the distribution center; assist with monthly stock adjustments, inventory cycle counts
• Operate brake lathe and other store test equipment after training and meeting company requirements
• Perform in‑store services where allowed (install wipers, test/charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules, etc.)
• Occasionally drive a delivery vehicle when business needs dictate (driving record must meet company eligibility)
• Perform other duties as assigned

Requirements

• Ability to quickly match alphanumeric sequences
• Ability to provide outstanding, friendly and professional customer service
• Ability to multitask, handling phone and in‑store customers simultaneously
• Familiarity with automotive parts, cataloging, weatherly index system, and automotive sales or service
• ASE certification desired
• Fluency in multiple languages; Spanish highly desired

Benefits

• Competitive wages & paid time off
• Stock purchase plan & 401(k) with employer contributions starting day one
• Medical, dental, & vision insurance with optional flexible spending account (FSA)
• Team member health/wellbeing programs
• Tuition educational assistance programs
• Opportunities for career growth