Parts Specialist

About the role

This position supports store management while providing high-level service to retail and installer customers. Bilingual candidates are encouraged to apply.

Responsibilities

• Follow and promote company customer service programs (e.g., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot).
• Greet retail/walk-in customers in a friendly, courteous manner and assist with merchandise selection.
• Serve professional customers as directed by managers or installer service specialists.
• Complete assigned company training relevant to the position.
• Answer store phone calls according to company policy, look up parts, quote prices, recommend premium and related items, and offer the Low-Price Guarantee.
• Maintain and secure the cash drawer, accept cash/checks, make change, and process credit card transactions.
• Process exchanges and returns for credit in a friendly manner per company policies.
• Address and resolve customer complaints in a friendly manner.
• Complete daily image maker and planogram updates, including freight receival, stocking shelves, fronting and facing, and cleaning.
• Perform daily operational tasks such as preparing new, core, and warranty merchandise returns for shipment, assisting with monthly stock adjustments, and inventory cycle counts.
• Operate brake lathe and other store test equipment after completing required training and meeting company requirements.
• Perform in-store services for customers where state and local laws allow (e.g., install wipers, test and charge batteries, test charging systems, scan vehicle trouble codes, replace headlight capsules).
• Occasionally drive a delivery vehicle to make deliveries when business needs dictate (must meet company driving eligibility requirements).

Requirements

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly, and professional customer service skills.
• Ability to multitask, handling phone and in-store customers simultaneously.

Qualifications

• Familiarity with automotive parts, cataloging, Weatherly index system, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages (Spanish is highly desired).

Benefits

• Competitive wages and paid time off.
• Stock purchase plan and 401(k) with employer contributions starting day one.
• Medical, dental, and vision insurance with optional flexible spending account (FSA).
• Team member health and wellbeing programs.
• Tuition educational assistance programs.
• Opportunities for career growth.