Parts Specialist

About the role

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks. Bilingual candidates encouraged to apply.

Responsibilities

• Follow and promote all company customer service programs (e.g., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot).
• Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
• Assist managers and/or installer service specialists in serving professional customers as needed and directed.
• Complete assigned company training relevant to position.
• Provide excellent service to customers calling the store: answer all calls per company policy, accurately look up parts and quote prices, recommend premium and related items, and offer the Low-Price Guarantee.
• Accurately maintain and secure the cash drawer; accept cash and/or checks, make change, and process credit card transactions.
• Process exchanges and returns for credit in a friendly manner, in accordance with company policies and procedures.
• Address and resolve customer complaints in a friendly manner.
• Assist with daily image maker and planogram updates, including freight receiving, stocking shelves, fronting and facing, cleaning, etc.
• Perform various daily operational tasks: prepare new, core, and warranty merchandise returns for shipment to the distribution center; assist with monthly stock adjustments and inventory cycle counts.
• Operate brake lathe and other store test equipment after corresponding training is completed and company requirements are met.
• Perform various in-store services for customers (where state and local laws allow): install wipers, test and charge batteries, test charging systems, scan vehicle trouble codes, replace headlight capsules, etc.
• Occasionally drive a delivery vehicle to make deliveries (driving record must meet company mandated driving eligibility requirements) when business needs dictate.
• All other duties as assigned.

Requirements

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly, and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store simultaneously.
• Familiarity with automotive parts, cataloging, Weatherly index system, and automotive sales or service (desired).
• ASE certification (desired).
• Fluency in multiple languages; Spanish highly desired (desired).

Benefits

• Competitive wages and paid time off.
• Stock purchase plan and 401(k) with employer contributions starting day one.
• Medical, dental, and vision insurance with optional flexible spending account (FSA).
• Team member health and wellbeing programs.
• Tuition educational assistance programs.
• Opportunities for career growth.