Parts Specialist

About the role

The Parts Specialist will provide all retail and installer customers with a high level of service and support store management in the accomplishment of assigned tasks. Bilingual candidates are encouraged to apply.

Responsibilities

• Follow and promote all company customer service programs, i.e. Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
• Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
• Assist managers and/or installer service specialists in serving professional customers as needed and directed.
• Complete assigned company training relevant to position.
• Provide excellent service to customers calling the store by answering all calls according to company policy, accurately looking up parts and quoting prices, recommending premium and related items, and offering the Low-Price Guarantee.
• Maintain and secure the cash drawer, accept cash and/or checks, accurately make change, and process credit card transactions.
• Process exchanges and returns for credit in a friendly manner and in accordance with company policies and procedures.
• Address and resolve customer complaints in a friendly manner.
• Assist with daily image maker and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
• Perform daily operational tasks such as preparing new, core, and warranty merchandise returns to be shipped to the distribution center, assisting with monthly stock adjustments, and inventory cycle counts.
• Operate brake lathe and other store test equipment after completing corresponding training and meeting company requirements.
• Perform various in-store services for customers where state and local laws allow, such as installing wipers, testing and charging batteries, testing charging systems, scanning vehicle trouble codes, and replacing headlight capsules.
• Occasionally drive a delivery vehicle to make deliveries when business needs dictate (driving record must meet company-mandated driving eligibility requirements).

Skills

• Ability to quickly match alphanumeric sequences
• Ability to provide outstanding, friendly, and professional customer service
• Must be able to multitask, handling customers on the phone and in the store at the same time
• Familiarity with automotive parts, cataloging, Weatherly index system, and automotive sales or service
• ASE certification
• Fluency in multiple languages (Spanish is highly desired)

Benefits

• Competitive wages and paid time off
• Stock purchase plan and 401k with employer contributions starting day one
• Medical, dental, and vision insurance with optional flexible spending account (FSA)
• Team member health and wellbeing programs
• Tuition educational assistance programs
• Opportunities for career growth