Parts Specialist

About the role

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks. Bilingual candidates encouraged to apply.

Responsibilities

• Follow and promote all company customer service programs (e.g., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot)
• Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise
• Assist managers and/or installer service specialists in serving professional customers as needed and directed
• Complete assigned company training relevant to position
• Provide excellent service to customers calling the store: answer all calls per company policy, accurately look up parts and quote prices, recommend premium and related items, and offer the Low-Price Guarantee
• Accurately maintain and secure the cash drawer; accept cash and/or checks, make change, and process credit card transactions
• Process exchanges and returns for credit in a friendly manner, per company policies and procedures
• Address and resolve customer complaints in a friendly manner
• Assist with daily image maker and planogram updates, including freight receiving, stocking shelves, fronting and facing, cleaning
• Perform daily operational tasks: prepare new, core, and warranty merchandise returns for shipment to the distribution center; assist with monthly stock adjustments and inventory cycle counts
• Operate brake lathe and other store test equipment after completing corresponding training and meeting company requirements
• Perform in-store services for customers (where state and local laws allow): install wipers, test and charge batteries, test charging systems, scan vehicle trouble codes, replace headlight capsules, etc.
• Occasionally drive a delivery vehicle to make deliveries (driving record must meet company mandated driving eligibility requirements) when business needs dictate
• All other duties as assigned

Requirements

• Ability to quickly match alphanumeric sequences
• Ability to provide outstanding, friendly, and professional customer service
• Must be able to multitask, handling customers on the phone and in the store simultaneously

Qualifications

• Familiar with automotive parts, cataloging, Weatherly index system, and automotive sales or service
• ASE certification
• Fluency in multiple languages (Spanish highly desired)

Benefits

• Competitive wages & paid time off
• Stock purchase plan & 401(k) with employer contributions starting day one
• Medical, dental, & vision insurance with optional flexible spending account (FSA)
• Team member health/wellbeing programs
• Tuition educational assistance programs
• Opportunities for career growth