Parts Specialist

About the role

This position provides all retail and installer customers with a high level of service and supports store management in the accomplishment of assigned tasks. Bilingual candidates are encouraged to apply.

Responsibilities

• Follow and promote all company customer service programs, including Hi-5, Low Price Guarantee, Rock the Call, Related Selling, and Rock the Lot.
• Greet retail/walk-in customers in a friendly, courteous manner and assist them in selecting merchandise.
• Assist managers and/or installer service specialists in serving professional customers as needed and directed.
• Complete assigned company training relevant to the position.
• Answer customer calls according to company policy, accurately look up parts and quote prices, recommend premium and related items, and offer the Low-Price Guarantee.
• Maintain and secure the cash drawer, accept cash and/or checks, make accurate change, and process credit card transactions.
• Process exchanges and returns for credit in a friendly manner and in accordance with company policies and procedures.
• Address and resolve customer complaints in a friendly manner.
• Assist with daily image maker and planogram updates, including freight receival, stocking shelves, fronting and facing, and cleaning.
• Prepare new, core, and warranty merchandise returns to be shipped to the distribution center, assist with monthly stock adjustments, and perform inventory cycle counts.
• Operate brake lathe and other store test equipment after completing corresponding training and meeting company requirements.
• Perform in-store services for customers where state and local laws allow, such as installing wipers, testing and charging batteries, testing charging systems, scanning vehicle trouble codes, and replacing headlight capsules.
• Occasionally drive a delivery vehicle to make deliveries when business needs dictate (driving record must meet company-mandated driving eligibility requirements).

Skills

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly, and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store simultaneously.
• Familiarity with automotive parts, cataloging, weatherly index system, and automotive sales or service.
• ASE certification is a plus.
• Fluency in multiple languages, with Spanish highly desired.

Benefits

• Competitive wages and paid time off.
• Stock purchase plan and 401k with employer contributions starting day one.
• Medical, dental, and vision insurance with optional flexible spending account (FSA).
• Team member health and wellbeing programs.
• Tuition educational assistance programs.
• Opportunities for career growth.