Parts Specialist

Compensation pay range: $12.77 - $18.40 per hour. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance bonuses, or premiums paid per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Responsibilities

• Follow and promote all company customer service programs (e.g., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot).
• Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in merchandise selection.
• Support managers and/or installer service specialists in serving professional customers as needed.
• Complete assigned company training relevant to the position.
• Provide excellent phone service by answering calls according to company policy, accurately looking up parts, quoting prices, recommending premium and related items, and offering the Low-Price Guarantee.
• Maintain and secure the cash drawer, process cash/check/credit card transactions, and make accurate change.
• Process exchanges and returns for credit in accordance with company policies.
• Address and resolve customer complaints in a friendly manner.
• Assist with daily store tasks, including freight receival, stocking shelves, fronting and facing, cleaning, planogram updates, and image maker completion.
• Perform operational tasks such as preparing merchandise returns, assisting with stock adjustments, and conducting inventory cycle counts.
• Operate brake lathe and other store test equipment after completing required training.
• Perform in-store services for customers (where permitted by state/local laws), such as installing wipers, testing/charging batteries, scanning vehicle trouble codes, and replacing headlight capsules.
• Occasionally drive a delivery vehicle to make deliveries (driving record must meet company-mandated eligibility requirements).
• Perform all other duties as assigned.

Requirements

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly, and professional customer service.
• Must be able to multitask, handling customers on the phone and in-store simultaneously.

Qualifications

• Familiarity with automotive parts, cataloging, the Weatherly index system, or automotive sales/service (desired).
• ASE certification (desired).
• Fluency in multiple languages, particularly Spanish (highly desired).

Benefits

• Competitive wages and paid time off.
• Stock purchase plan and 401k with employer contributions starting day one.
• Medical, dental, and vision insurance with optional Flexible Spending Account (FSA).
• Team member health and wellbeing programs.
• Tuition and educational assistance programs.
• Opportunities for career growth within the company.