Parts Specialist

Key Responsibilities

• Sales and Customer Service:
  • Provide consultative, high-quality counter sales that help customers solve problems and complete projects correctly.
  • Recommend related and companion products that improve outcomes and increase ticket value.
  • Create accurate tickets, prepare quotes, process payments, and follow up on open orders.
  • Support phone and walk-in customers with product identification and pricing.
  • Maintain a professional, helpful presence at the parts counter.
• Operational Responsibilities:
  • Receive and stock incoming freight accurately.
  • Rotate inventory and maintain correct bin locations.
  • Aid in labeling, tagging, and merchandising shelves.
  • Support cycle counts and inventory corrections as needed.
  • Help maintain a clean, organized, and easy-to-shop parts department.
• Service Collaboration:
  • Pull and stage parts for service repair orders.
  • Aid technicians with part identification and sourcing.
  • Communicate part availability and delays clearly to service personnel.

Qualifications

• Prior experience in parts retail, customer service, or a related role preferred.
• Experience in RV, powersports, automotive parts, heavy equipment, or farm supply is a plus.
• Familiarity with suspension parts, brakes, electrical components, wheels and tires, or cargo-control products is helpful.
• Ability to learn technical product knowledge quickly.
• Strong communication skills and customer focus.
• Comfortable working in a fast-paced, customer-facing environment.
• Reliable, organized, and detail-oriented work habits.