Parts Specialist
What You'll Be Doing
Serve as a trusted resource for customers by answering questions and providing timely, accurate support.
Aid in daily inventory activities including shipping, receiving, stocking, and cycle counting.
Source parts for customer orders, service repairs, and inventory replenishment.
Help customers place orders, track shipments, and process returns.
Maintain customer accounts and accurately document interactions and transactions.
Work closely with Parts, Service, and Sales teams to support customer needs and branch operations.
Keep inventory organized, accurate, and ready when customers need it.
Jump in wherever needed to help the team succeed.
What Makes This Role Different
This isn't a call center job. This is a hands-on role where you'll help support the equipment and vehicles that keep communities running.
From municipalities and public works departments to contractors and first responders, the customers you support rely on MacQueen to deliver solutions when they need them most.
Every order you process, every question you answer, and every part you source helps keep critical equipment in service and customers productive.
The Ideal Candidate
You're the type of person who enjoys helping others and takes pride in finding answers.
You stay organized even when things get busy.
You communicate well, enjoy working with customers, and understand that great service often comes down to the little details.
You're willing to roll up your sleeves, learn new things, and be part of a team that works together to get the job done.
Compensation & Benefits
The expected pay range for this position is $20.86 - $31.07 per hour.
Final compensation will be determined based on experience, skills, qualifications, and overall fit for the role.
MacQueen Offers a Comprehensive Benefits Package Including:
- Medical, Dental, and Vision Insurance
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- 401(k) with Company Match
- Company-Paid Life Insurance
- Short-Term and Long-Term Disability Coverage
- Paid Time Off (PTO) and Paid Holidays
- Employee Assistance Program (EAP)
- Training and Career Development Opportunities
Career growth with an industry leader serving essential industries and first responders.
Qualifications
Minimum 1 year of direct industry experience or 3 years of experience in a related industry.
Strong customer service and communication skills.
Ability to multitask and stay organized in a fast-paced environment.
Experience with inventory, shipping/receiving, parts operations, or customer support preferred.
Basic computer skills and the ability to accurately document customer interactions.
Valid driver's license with an acceptable driving record.
Positive attitude and willingness to support the team wherever needed.