Parts Specialist

About the Role

As a Parts Specialist, you will play a vital role in the fulfillment of parts requests across our family of LiftOne technicians and customers. The Parts Specialist is responsible for triaging parts requests for service orders, generating revenue for parts sales, and providing customer support throughout the order lifecycle.

Essential Functions

• Monitor the parts request ticketing queue to support the technicians with appropriate actions and updates.
• Provide customer service for inside sales, walk-in customers, and process incoming orders.
• Collaborate with technicians and the procurement team to ensure timely material replenishment requirements are captured and executed.
• Check availability of material across the LiftOne materials network.
• Create and modify sales and/or service orders to meet customer requirements for material, quantity, shipment urgency, and shipment location.
• Assist customers in finding the correct parts for their equipment and process sales transactions while ensuring a positive customer experience.
• Drive outbound sales calls to increase parts sales.
• Review and investigate material accuracy based on technician manuals, vendor portal information, and part interchangeability or supersession.
• Communicate order updates between technicians and the procurement team to ensure all changing customer requirements are executed.
• Provide reserve support to other LiftOne parts/warehouse functions as required.
• Provide friendly, proactive, and professional support to others, assisting with inquiries, concerns, and issues promptly and effectively.
• Other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.

Education and/or Experience

• 4 years of relevant parts inventory, replenishment, or equivalent combination of experience within the service industry, preferably with exposure to high-volume transaction environments.
• High school degree or equivalent.
• Must possess a strong customer-first attitude.
• Past technician experience with parts knowledge a plus.
• Ability to perform basic math functions, such as counting inventory items by case quantity.
• Proficiency in using inventory management software, customer sales, or service order tools.
• Solid understanding of supply chain and service technician principles, including demand requirements, inventory availability, customer orders, technical manuals, and replenishment strategies.
• Demonstrated ability to review information, identifying errors or inconsistencies to maintain high levels of accuracy.
• Strong problem-solving skills to quickly identify and address issues.
• Must frequently lift, carry, push, pull, and/or otherwise move up to 50 pounds.
• Driving is an essential function of this position and a current valid driver's license must be maintained at all times.
• Must be able to operate a forklift. Training and assistance in obtaining certification will be provided if needed.

Computer Skills

• Strong knowledge of MS Excel and experience with other Microsoft Office suite products.
• Working knowledge and experience with ERP and forecasting systems (SAP experience is a plus).

Physical Demands

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull, and/or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

While performing the duties of this job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places; fumes or airborne particles; outside weather conditions; and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat; and risk of electrical shock. The noise level in some work environments is occasionally loud.