Parts Specialist –

Responsibilities

• Serve as an inside sales associate, including handling counter sales, as well as phone and email inquiries
• Respond to and follow up with customer’s needs while providing outstanding customer service
• Ensure accurate and timely parts procurement, including ability to read diagrams and identify correct parts numbers, order parts within the customers specifications, and maintain appropriate communication with the customer on order status (availability, cost, etc.)
• Track and manage shipping and receiving of parts, including loading and unloading shipments
• Perform regular inventory cycle counts, and ensure inventory is accurately accounted for in internal software
• Facilitate and process warranty claims, product returns, and core returns with vendors, as well as handle claims for damaged or defective parts
• Develop and maintain a positive working relationship with all Good Technik Group locations (Columbia, Ephrata, Lancaster, and Beavertown)
• Maintain tidiness of store and warehouse, including stocked, organized, and labeled shelves, and updated displays
• Afford assistance with evaluating current processes and making recommendations for increased efficiency, accuracy, safety, and improvement

Qualifications

• Previous experience in a parts sales environment (3+ years preferred)
• Excellent communication and interpersonal skills and ability to positively interact with individuals across the business (vendors, customers, colleagues, etc.)
• Exceptional problem solving and analytical skills and a strong attention to detail
• Strong computer skills & ability to utilize computer programs and software effectively
• Ability to work in a fast-paced, physically active environment, and lift up to 50 pounds
• Valid driver’s license and clean driving record
• High school diploma, GED, or equivalent
• Preferred Qualifications: Forklift Certification, Previous experience within the heavy duty trucking industry, Parts product knowledge or experience with inventory management

Expectations

• Ability to routinely use standard office equipment (i.e. computers, telephones, photocopiers, etc.)
• Frequent required to sit, talk, hear, stand, walk, reach, stoop, and kneel
• Ability to lift or move up to 50 pounds
• Work in a fast-paced environment with minimal oversight
• Exposure to fumes of airborne particles, moving mechanical parts, and vibration
• Exposure to high noise levels
• Handle “on the road” situations that develop (weather conditions, accidents, etc.)

Vision Requirements

• Close vision
• Distance vision
• Depth perception