Parts Specialist

About the role

The Parts Specialist is responsible for assisting customers and internal departments with their parts needs. As the first point of contact for incoming phone and walk-in parts requests, the Parts Specialist maintains and builds customer relationships, prospects and facilitates cold calls on Conquest and competitive accounts.

Responsibilities

• Fulfills customer and service department parts requests with in-stock inventory; orders additional parts from vendors as needed to complete orders.
• Receives, checks-in, and distributes all parts delivered on a daily basis.
• Keeps the showroom and parts warehouse clean and organized.
• Matches orders to pack slips.
• Collects customer payments and helps maintain accurate customer records.
• Helps customers identify parts needs, offers and explains alternative solutions.
• Uses web-based parts catalogs, printed parts manuals, and vendor product catalogs to correctly identify replacement part stock numbers and prices.
• Completes sales by entering purchased items into the business system, obtains payments, adds purchases to accounts, issues sales receipts, and processes returns.
• Maintains parts inventory and places vendor orders when minimum levels are reached.
• Stocks items, unpacks, arranges, and places items in bins and on shelves.
• Upsells customers in a face-to-face environment.
• Learns and maintains a working knowledge base of all parts; participates in continuing education opportunities provided by the company and factory.
• Performs all other duties as assigned by management in a professional and efficient manner.

Requirements

• High school diploma or equivalent.
• Minimum of 2 years of previous parts sales or sales experience.
• Equipment knowledge or previous industry experience a plus.
• Strong organizational skills and ability to juggle multiple tasks and projects.
• Exceptional written and verbal communication skills.
• Ability to provide outstanding customer service; must have good people skills.
• Ability to think quickly and solve problems.
• Computer skills required, including Microsoft applications; experience with business systems a plus.
• Good telephone manner.
• Can-do attitude and ability to work in a fast-paced environment.
• Ability to operate a forklift in a safe and correct manner.
• Able to bend, squat, or climb on equipment frequently.
• Able to lift up to 50 pounds.
• May occasionally work in extremely hot or extremely cold weather conditions.
• Background check and pre-employment drug testing required.
• Personal appearance must be neat and clean.