Parts Specialist at Eclipse Marine Seneca

Position Overview

At Eclipse Marine, we are committed to delivering an exceptional boating experience to our customers. Our network of dealerships offers a wide range of high-quality boats, outstanding customer service, and expert parts and service departments, all fueled by our passion for the boating lifestyle. We are seeking a motivated and detail-oriented Parts Specialist to join our Parts & Service Department.

Essential Functions

• Order, receive, and distribute parts and accessories for both sales and service operations.
• Maintain accurate inventory records using established bin systems and standard operating procedures.
• Verify part numbers, quantities, and condition of incoming stock; resolve discrepancies with vendors as needed.
• Maintain adequate stock of fast-moving parts to meet service department needs and prevent workflow delays.
• Accurately complete monthly cycle counts and submit results to the Director of Service and Accounting Manager on schedule.
• Maintain a pending and up-to-date file of purchase orders and C.O.D.'s; communicate directly with accounts payable.
• Drive year-over-year growth in parts sales by increasing sales volume.
• Achieve and sustain an overall gross profit margin of greater than 44%.
• Communicate daily with service advisors and technicians to ensure parts availability for current and upcoming repair orders.
• Manage relationships with vendors, researching cost, timelines, and availability to meet operational requirements.
• Process warranty parts, claims, and returns, ensuring proper credit is received.
• Manage SLOB (slow, obsolete, and broken) inventory by coordinating returns or write-offs with vendors.
• Keep work areas, storage locations, and parts bins clean, organized, and safe.
• Cook up with Sales and Service teams to develop parts estimates, communicate lead times, and proactively manage customer expectations regarding parts availability and delivery schedules.
• Support occasional promotional events or boat shows with parts-related needs.

Required Qualifications

• A high school diploma or equivalent.
• Strong organizational skills and high attention to detail.
• Proficiency with Microsoft Office applications.
• Excellent verbal and written communication skills.
• Basic mathematical skills.
• Ability to learn and navigate inventory and dealer management software.
• Prior experience managing complex inventories with multiple supply chains.
• Commitment to providing exceptional internal and external customer service.

Preferred Qualifications

• Experience in the marine, automotive, or powersports industries.
• Basic boating and marine terminology knowledge.
• Familiarity with Lightspeed or similar dealer management systems.
• Vendor relationship management experience.

Travel Requirements

This position may require local travel between business locations, as well as occasional travel for meetings, training, boat shows, or other company events as needed.

Working Conditions

Primarily indoor work in a dealership or service department environment. Regular use of computer systems and handheld devices. Moves items weighing up to 50 pounds. Remains stationary for extended periods of time. Moves freely about the dealership to transport inventory and assist customers. Positions self to access, organize, and retrieve inventory or materials, which may involve reaching, bending, or adjusting position.

Pay Range

The anticipated pay range for this position is $37,000- $52,000, annually. The actual base pay offered will vary depending on multiple factors including job-related knowledge/skills, relevant experience, business needs, and geographic location.

Benefits

In addition to base pay, this position is eligible for commissions tied to the performance of the Parts department, along with monthly and annual bonus opportunities. At Brunswick, it is not typical for an individual to be hired at or near the top end of the salary range for their role. Compensation decisions are dependent upon the specifics of the candidate’s qualifications and the business context.

This position is eligible to participate in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), wellbeing program, product purchase discounts and much more. Details about our benefits can be found here.