Parts Specialist

About the role

Are you passionate about delivering exceptional customer service and solving technical challenges? As a Parts Specialist, you'll play a vital role in helping our customers keep their operations running smoothly by providing expert support, timely solutions, and outstanding service. In this customer-focused position, you'll serve as the primary point of contact for aftermarket parts sales and support within an assigned territory.

Key Responsibilities

• Serve as the primary contact for customers regarding aftermarket parts inquiries, quotations, orders, returns, and documentation.
• Deliver an exceptional customer experience that drives satisfaction, loyalty, and repeat business.
• Build and maintain strong relationships with customers within an assigned territory.
• Manage customer expectations through proactive communication and timely updates.
• Support territory growth by identifying opportunities, qualifying customer needs, and providing effective solutions.
• Prepare accurate and competitive quotations and actively follow up to secure business.
• Collaborate with Account Managers, Application Engineers, and Service Teams to deliver comprehensive solutions to customers.
• Present options and recommendations that help customers improve reliability, performance, and asset longevity.
• Utilize product knowledge of current and legacy equipment to identify and recommend replacement parts.
• Develop spare parts lists and provide guidance on equipment maintenance and lifecycle planning.
• Advise customers when equipment has reached the end of its serviceable life and recommend appropriate replacement solutions.
• Research and resolve customer questions related to parts, applications, and order requirements.
• Manage and support the complete order fulfillment process from quotation through invoicing and payment.
• Process orders accurately and efficiently while ensuring compliance with company procedures.
• Cooky coordination of product assembly, shipment, invoicing, and order tracking activities.
• Escalate critical orders and resolve issues to ensure customer commitments are met.
• Maintain detailed and accurate customer, order, and vendor records.
• Partner effectively with internal teams to achieve department and company growth objectives.
• Develop and maintain strong relationships with key manufacturer and supplier partners.
• Aid with special pricing requests, expedited deliveries, customer agreements, and technical inquiries.
• Share product and application knowledge to support team success and customer outcomes.

What You'll Bring

• Associate degree preferred, or high school diploma with equivalent customer service, sales support, or technical industry experience.
• Strong customer service mindset with a passion for helping customers succeed.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
• Experience with Microsoft Teams and Webex.
• Experience with ERP and CRM systems such as IFS and Salesforce.
• Industrial, mechanical, valve, instrumentation, or technical parts experience.
• Knowledge of aftermarket parts sales, order management, or industrial equipment maintenance.
• Ability to analyze customer needs and recommend effective solutions.

What Success Looks Like

Building trusted relationships with customers and internal stakeholders.
Delivering accurate quotations and orders with a high level of responsiveness.
Driving territory growth through proactive customer engagement and solution selling.
Providing technical expertise that helps customers maximize equipment reliability and performance.
Contributing to a collaborative team culture focused on customer success and continuous improvement.

Physical Requirements

This position is primarily office-based and sedentary in nature. Occasional lifting of files or materials, bending, reaching, and standing may be required.