Parts Specialist

About the role

This is an opportunity to make a direct impact by helping customers get the right parts, information, and support when they need it most. Cincinnati Incorporated is seeking a customer-focused Parts Specialist to support our customers, service teams, and internal partners.

Responsibilities

• Provide parts pricing and delivery to customers and service representatives as requested
• Maintain accurate customer information in database
• Communicate with purchasing, engineering and manufacturing to obtain timely information regarding availability
• Support efforts to collect competitive and VOC (Voice of the Customer) data
• Aid other departments as needed to maximize customer satisfaction

Requirements

• Education and Experience: High school diploma/GED Two or more years related experience

Qualifications

• Knowledge, Skills, Abilities, Characteristics, etc.: Ability to successfully handle customer issues promptly and in a professional manner; Ability to communicate effectively and accurately with customers and field service; Able to handle high volume of inquiries, with motivation to solve customer concerns and issues; Exceptional customer service skills; Commitment to company Core Values

Skills

• Adopt and promote lean practices in all activities, considering the elimination of wasteful resources for any goal other than the creation of value for the end customer

Benefits

• Paid training
• Paid vacations
• Paid holidays and personal days
• Medical insurance (including HSA)
• Dental insurance
• Vision insurance
• Accident insurance
• Life insurance (AD&D)
• Disability insurance
• Generous 401(k) employer match
• Flexible spending account
• Tuition reimbursement
• Employee assistance program
• Parental leave

Pay

Details about pay are not specified in the job posting.

Schedule

Details about the schedule are not specified in the job posting.