Parts Specialist- Air Compressor Division

About the role

We are seeking a detail-oriented Parts Specialist with a background in industrial, mechanical, automotive or compressor parts to support our growing team.

Responsibilities

• Provide exceptional customer service while selling parts through the phone, email, online inquiries, and walk-in customers.
• Process customer orders, quotes, and service department parts requests accurately and efficiently.
• Cook up shipping, receiving, and inventory transactions to ensure timely fulfillment of customer and technician needs.
• Coordinate with field service technicians to replenish truck stock inventories and ensure critical parts availability.
• Maintain organization of parts and workflow by following inventory control procedures.
• Resolve customer and internal parts-related issues with urgency and professionalism.
• Invoice completed parts orders and maintain accurate records within company business systems.
• Stay current on air compressor and related industrial equipment technologies and replacement parts.
• Support the sales and service departments.
• Aid with warehouse operations, including stocking shelves, loading and unloading shipments, preparing shipments, operating material-handling equipment, and other duties as assigned.

Requirements

• Strong knowledge of parts, inventory management, and customer service.
• Excellent organizational skills and ability to prioritize.
• Strong communication and problem solving skills.
• Ability to collaborate effectively with customers, technicians, vendors, and other internal departments.
• Sales-focused mindset with a commitment to customer satisfaction.

Preferred Skills

• Experience and working knowledge of business enterprise systems (FieldServio, SAP, etc.).
• Experience reading schematics and service documentation.
• Previous experience in an industrial, equipment, mechanical or technical parts environment.

Qualifications

• High School Diploma or G.E.D.
• 1-2 years of experience in parts sales, parts counter, inventory control, warehouse, or parts support.