Parts Specialist (50806)

About the role

As Parts Specialist, you will be under moderate supervision, enter, monitor and tracks customer purchase orders, processes debit/credit memos, maintain order information filing system, and provide knowledgeable support for assigned products. Work is focused on responding to inbound customer calls related to processing sales orders and resolving routine order/delivery issues. Reporting directly to the Parts Supervisor, this position is based in Parsons, Tennessee*.

Responsibilities

• Entering, monitoring and tracking customer purchase orders
• Processing debit memos/credit memos (credit memos under $500)
• Maintaining order information filing system
• Providing knowledgeable customer support for assigned products and services
• Responds to customer inquiries by telephone, email or Chat to provide non-technical problem resolution
• Resolves routine and basic problems and communicates solution or requested information to the customer
• Analyzes customer service needs and refers to other service or technical departments for follow up as needed
• May utilize a customer relationship application or database to record activities and research product information
• Uses a computerized system to gather information and confirm sales prompted by incoming calls
• May promote products/services but does not have a sales quota
• Work is routine or follows standard procedures
• Communicates information that requires little explanation or interpretation
• May go to stock room to pick, pull and package emergency parts to be shipped NDA
• Sets up HSO and SO numbers in oracle as needed
• Quotes/processes orders for refrigeration for approved Factory authorized service providers

Qualifications

• High school diploma or equivalent with a minimum of 3 years’ experience in customer service or technical service experience
• Familiar with MS Office applications; ability to operate all related equipment for the role
• Customer oriented; capable of effectively dealing with all levels of internal and external contacts
• Effective communications and interpersonal skills
• Basic planning and problem solving/analytical skills
• Able to function in a fast-paced environment coping with frequent changes, delays or unexpected events
• Must be able to sit for long periods of time; must be able to lift 25 pounds
• Typical office environment; Ability to wear all Personal Protective Equipment (P.P.E.) required

Benefits

• Competitive wage
• Healthcare (medical, dental, vision)
• 401(k) savings plan
• Wellness Program
• Supplemental Health Plans
• Employee Assistance Program
• Training and Development
• Tuition Assistance
• Holiday Pay opportunities
• Employee discounts
• Paid Time Off (PTO)
• On-the-job training and skills development
• Basic Life Insurance
• Leave Program
• Employee Events and more…