Parts Specialist-2

About the role

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks. Bilingual candidates are encouraged to apply. O’Reilly Auto Parts has a proven track record of growth and stability and believes in a strong promote-from-within philosophy, encouraging career growth within the organization.

Responsibilities

• Follow and promote all company customer service programs (Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.)
• Promptly greet retail/walk‑in customers in a friendly, courteous manner and assist them in selecting merchandise.
• Assist managers and/or installer service specialists in serving professional customers as needed and directed.
• Complete assigned company training relevant to the position.
• Provide excellent service to customers calling the store on the phone by answering all calls according to company policy, accurately looking up parts and quoting prices, recommending premium and related items, and offering the Low‑Price Guarantee.
• Responsible for accurately maintaining and securing the cash drawer, accepting cash and/or checks, making change, and processing credit card transactions.
• Process exchanges and returns for credit in a friendly manner, in accordance with company policies and procedures.
• Address and resolve customer complaints in a friendly manner.
• Assist with the completion of daily image maker and planogram updates, including freight receipt, stocking shelves, fronting and facing, cleaning, etc.
• Perform various daily operational tasks, such as preparing new, core, and warranty merchandise returns for shipment to the distribution center, assisting with monthly stock adjustments, inventory cycle counts, etc.
• Operate brake lathe and other store test equipment after corresponding training is completed and company requirements are met.
• Perform various in‑store services for customers (where state and local laws allow) – e.g., install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules, etc.
• Occasionally drive a delivery vehicle to make deliveries when business needs dictate (driving record must meet company mandated driving eligibility requirements).
• Perform other duties as assigned.

Skills

• Ability to quickly match alphanumeric sequences
• Ability to provide outstanding, friendly and professional customer service
• Ability to multitask, handling customers on the phone and in the store simultaneously
• Familiarity with automotive parts, cataloging, weatherly index system, and automotive sales or service
• ASE certification (desired)
• Fluency in multiple languages; Spanish is highly desired

Benefits

• Competitive wages
• Paid time off
• Stock purchase plan
• 401(k) with employer contributions (starting day one)
• Medical, dental, and vision insurance with optional flexible spending account (FSA)
• Team member health/wellbeing programs
• Tuition educational assistance programs
• Opportunities for career growth