Parts Solutions Specialist

About the role

The Parts Solutions Specialist is a high-growth, customer-focused role dedicated to supporting agricultural facilities such as feed mills, grain elevators, and processing plants with reliable parts expertise.

Responsibilities

• Serve as the primary contact for customers seeking parts and equipment for agricultural & industrial material handling systems, such as grain elevator legs, drag, screw and belt conveyors, and other related equipment.
• Handle incoming customer calls, emails, and web inquiries, focusing on accuracy and efficiency.
• Provide technical assistance based on system specifications and application needs.
• Maintain parts inventory through order receiving, locating, shipment, and related duties.
• Track shipments, resolve delivery issues, and ensure timely order fulfillment.

Requirements

• Familiarity with feed and grain handling systems and related components preferred.
• Experience in sales or parts counter roles within agricultural or industrial supply sectors preferred.
• Effective communication skills with a customer-first approach.
• Ability to read and understand technical diagrams and part specifications.
• Computer skills utilizing Microsoft office applications, Adobe PDF, and iPad technology.
• CAD software knowledge a plus but not required.
• Must be a self-motivated problem solver and eager to develop within the company.

Skills

• Self-driven with excellent interpersonal communication skills.
• Professional written and verbal communication.
• Able to sell, maintain customer relationships, and acquire new customers.
• Willing to learn the feed & grain industry.
• Able to remain calm in high-pressure situations.
• Research skills for locating and sourcing parts and solutions.

Qualifications

• College degree or 2+ years of related field experience in Sales/Customer Service.
• Feed and Grain industry experience.
• Manufacturing industry experience.

Knowledge, Skills, And Abilities

• Self-driven with excellent interpersonal communication skills.
• Professional written and verbal communication.
• Able to sell, maintain customer relationships, and acquire new customers.
• Willing to learn the feed & grain industry.
• Able to remain calm in high-pressure situations.
• Research skills for locating and sourcing parts and solutions.

Work Context

• Majority of time spent working directly with customers, solving problems, and coordinating with internal teams.
• Internal parts and warehouse management through receiving, shipping, and locating orders.
• Regular communication with all levels of customers and company personnel via phone, email, and in-person.
• Must wear protective/safety equipment as required (hard hat, safety glasses, gloves, etc.).

Special Requirements

• Valid driver’s license/insurable driving record.
• Must pass pre-employment work-style survey, PPPO, general physical, and drug screen.
• Must be 18 years or older.

Schedule

8-hour, day shift, Monday through Friday 8-5

Benefits

• 401(k)
• Health, dental, and vision insurance
• Life insurance
• Flexible spending account
• Health savings account
• Sick Leave
• Vacation available