Parts & Service Specialist

About the role

Assist customers with parts selection, service scheduling, and general service inquiries in person, over the phone, via email, and through text communication.

Create, process, and manage parts and service orders accurately while ensuring clear communication and customer expectations.

Answer basic technical questions and direct customers to appropriate solutions, resources, or next steps.

Safely support the loading and unloading of equipment as needed.

Deliver exceptional customer service by following the G.R.E.A.T. Customer Service Process.

Maintain a clean, organized, and efficient work environment.

Demonstrate a strong understanding of customer-facing operations and follow procedures that help minimize loss, waste, and rework.

Handle inbound, outbound, and in-store customer communications and support activities.

Affix with warehouse responsibilities including inventory organization, cleanliness, and inventory accuracy as needed.

Responsibilities

• Create, process, and manage parts and service orders accurately while ensuring clear communication and customer expectations.
• Answer basic technical questions and direct customers to appropriate solutions, resources, or next steps.
• Safely support the loading and unloading of equipment as needed.
• Deliver exceptional customer service by following the G.R.E.A.T. Customer Service Process.
• Maintain a clean, organized, and efficient work environment.
• Handle inbound, outbound, and in-store customer communications and support activities.
• Affix with warehouse responsibilities including inventory organization, cleanliness, and inventory accuracy as needed.

Requirements

• Proficient with standard desktop software; proficiency in Microsoft Excel preferred.
• Careful attention to detail, including accurate data entry and documentation.
• Excellent verbal and written communication skills.
• Basic mechanical and technical understanding; experience in parts or service environments preferred.
• Ability to work independently with light supervision in an efficient manner.
• Demonstrates commitment to customer first behavior and team collaboration.
• Ability to lift and/or move up to 50 pounds and follow written and verbal instructions.

Qualifications

• Full-time position.
• Open Retail Hours: Monday- Friday (8:00 am - 7:00 pm) and Saturday (9:00 am - 5:00 pm).
• Weingartz - Utica, MI.

Skills

• Customer service skills.
• Technical knowledge.
• Attention to detail.
• Physical ability to lift and move up to 50 pounds.

Benefits

• 401(k) Retirement Plan: 100% employer match up to 3% of employee contributions, plus a 50% match on the next 2%.
• Paid Time Off: Competitive PTO package plus 6 paid holidays annually.
• Career Growth: Long-term opportunity with advancement paths in a growing, family-oriented company.
• Professional Development: Environment that promotes continuous learning and career development.
• Tuition reimbursement, employee referral bonus, employee discounts, and Employee Assistance Program (EAP).
• Wellness Program: Employer-sponsored program offering opportunities to earn company-paid HSA contributions and prizes.
• Employee Engagement: Company-sponsored holiday parties, team luncheons, and employee appreciation events.

Pay

$17 - $20/hr - depending on experience

Schedule

Full-Time Position
Open Retail Hours: Monday- Friday (8:00 am - 7:00 pm) and Saturday (9:00 am - 5:00 pm)

About Us

Weingartz, a family-owned and operated business, has served as the trusted North American leader in outdoor power equipment sales and service since 1945. Weingartz is a long-time advocate of the commercial and the residential buyer, designing specialized, innovative service programs tailored to the needs of our valued customers. Our industry-leading customer support programs are second to none, and we work hard each day to provide superior retail experiences for our customers.

Why You'll Love Working Here

Award-Winning Benefits: Earned the 2026 Top Employee Benefits Award by Mployer
100% Employer-Paid Benefits: Medical, Dental, Short-Term Disability, and Basic Life Benefit
Voluntary Benefits: Vision, Long-Term Disability, Critical Illness, and Supplemental Life Insurance
401(k) Retirement Plan: 100% employer match up to 3% of employee contributions, plus a 50% match on the next 2%
Paid Time Off: Competitive PTO package plus 6 paid holidays annually
Career Growth: Long-term opportunity with advancement paths in a growing, family-oriented company
Professional Development: Environment that promotes continuous learning and career development
Additional Programs: Tuition reimbursement, employee referral bonus, employee discounts, and Employee Assistance Program (EAP)
Wellness Program: Employer-sponsored program offering opportunities to earn company-paid HSA contributions and prizes
Employee Engagement: Company-sponsored holiday parties, team luncheons, and employee appreciation events

Equal Opportunity Employer

Weingartz is an equal opportunity employer and will not unlawfully discriminate on the basis of race, color, sex, national origin, age, religion, marital or veteran status, the presence of a medical condition or handicap, height, weight, arrest record or any other protected status in the hiring, payment, discipline, or promotion of employees.