Parts & Service Solutions Coordinator

ACCESSWe're Hiring Parts & Service Solutions Coordinator Technical Accuracy & Customer Growth Focus — Access | Neenah, WI Location Neenah, WI (on-site, primarily office with light warehouse tasks) Reports To Service Operations Leader (SOL) Pay $22–$26/hour + performance bonus (target 6% of annual earnings) Type Full-Time, Hourly Access is a premier manufacturer's representative and service provider based in Wisconsin, supporting mission-critical infrastructure across the state — with national and international reach. We work on systems where failure is not an option — power, cooling, and monitoring solutions that keep facilities operational. We are looking for a driven, detail-obsessed Parts & Service Solutions Coordinator who takes pride in getting things right and is energized by solving problems for customers. A note on scope: this is a single, well-rounded role at a growing but still small company — not two jobs stitched together. The parts research and customer work is the heart of it, with light, occasional warehouse and receiving tasks mixed in. All of it fits comfortably inside a standard work week. The Role This role is responsible for researching, identifying, quoting, and coordinating parts for service work and customer needs. It also includes some light, hands-on tasks around our (currently small) parts inventory — keeping things tidy, handling occasional manufacturer returns, and helping receive the occasional delivery. You will report to the Service Operations Leader (SOL) and work closely with technicians in the field, service leadership, manufacturers and vendors, and customers. What Success Looks Like Gets the right part the first timeTakes ownership of complex part research (doesn't guess)Keeps our small parts area tidy and organized, and knows what's on handHandles manufacturer returns without things falling through the cracksMoves quickly but never sacrifices accuracyBuilds trust with customers through reliabilityIdentifies opportunities to support and grow the business Core Responsibilities Technical Parts Research (Priority #1) Identify correct parts for complex systems and equipmentWork through manufacturer documentation, BOMs, and support channelsValidate part numbers and compatibility before quoting or ordering Quoting, Order Execution & Customer Support Prepare accurate parts quotes and process ordersCommunicate directly with customers regarding parts needs and timelinesCoordinate with dispatch and technicians so jobs are properly equipped Light Warehouse & Receiving Duties (minor part of the week) Keep our small parts/stock area clean and organizedHandle manufacturer returns as they come upOccasionally help unload a delivery truck (forklift training provided) Parts Business Growth Identify opportunities to grow parts revenue through trust and responsivenessFollow up on quotes and open opportunities; build long-term customer relationships What We're Looking For Extremely detail-oriented, with a strong sense of ownershipDriven to get the right answer, not the fast answerDoesn't mind occasionally pitching in on light physical tasksClear, confident communicator who brings energy and urgency to their work Physical Requirements Occasional forklift use to help receive a delivery truck (Access will train/certify — infrequent, not a daily requirement)Ability to lift and carry parts as neededComfortable working in a combined office/light-warehouse environment Preferred Background Helpful but not required: parts coordination/service support experience, mechanical/electrical/HVAC exposure, ERP or service system experience. We will train the right person with the right mindset. Compensation Hourly Pay: $22–$26 per hourPerformance Bonus: Target 6% of annual earnings, tied to Parts Gross Profit, Parts Revenue, and execution — with accelerators up to 125% payout How to Apply Please submit your resume and a short note explaining why this role fits you to HR@access-inc.com. Attention to Detail Check: Include the word “execution” in your response so we know you read this carefully. Apply Now — Email HR@access-inc.com Access LLC — Neenah, WI