Parts & Service Customer Support Representative

About the role

We are looking for a Customer Support Representative to maintain our commitment to customer service. This is a great opportunity for a knowledgeable service writer to apply their skills in a company that offers a competitive salary and comprehensive benefits.

Responsibilities

• Solicit the sale of new or additional services
• Strong data entry skills, including updating customers on ongoing repairs in the shop or field and processing service invoices (including warranty claims)
• Communicate with customers in person, over the phone, and via computer
• Handle and resolve service-related concerns
• Build and maintain professional relationships with customers and technicians
• Stay self-motivated in a retail-focused customer relationship role

Requirements

• High school diploma or GED
• Truck or Heavy Duty background required
• Previous parts experience is a plus
• ASE certifications strongly encouraged
• Valid driver’s license required; CDL is a plus

Physical and Safety Requirements

• Frequent movement, standing, walking, and sitting
• Frequent use of hands to touch, handle, and feel, and reach with hands and arms
• Regularly lift and/or move up to 50 lbs; occasionally lift and/or move up to 100 lbs with assistance
• Ability to read and write reports
• Implement and enforce health and safety rules, regulations, policies, procedures, and prescribed instructions

Benefits

• Weekly pay
• Medical, dental, and vision insurance starting the first day of the month after hire
• Healthcare Savings Account with annual company contribution
• 401K Savings Plan with company contribution every paycheck
• Paid holidays and vacation
• Life and disability insurance
• Free access to perks discounts on dining, travel, retail, and other services nationwide

Pay

Up to $30 per hour, depending on experience.

Schedule

Day shift: Monday–Friday