Parts & Service Coordinator - Parts Sales onsite - Hickory, NC

Putzmeister America, Inc. · United States · 1 mo ago

RemoteRemoteManagementFull-time

Greet office visitors and callers, making them feel welcome and comfortable, and answer any questions.
Respond to customer inquiries timely via telephone and/or email and log interactions in the Salesforce case management system.
Work closely with customers to coordinate repair service requests.
Submit work orders for any repairs or maintenance required for equipment.
Recognize the correct component as a solution to a customer's need.
Absorb and assist customers in accurately identifying the parts required.
Backup support as needed for Warehouse: Safely select, lift, and move parts that vary in size and weigh up to 50 pounds on a repetitive basis from various height locations, floor level, and up. Load Small Parcel Carriers using mobile equipment. Sort products of various sizes and weights and stage for proper warehouse put-away. Confirm the accuracy of received materials and verify the quality and quantity of parts received. Replenish parts in bin and rack areas throughout the warehouse. Housekeeping – Sweeping, moving boxes and pallets to the appropriate area, maintaining the cleanliness of the work area.

Good communication, written, and organizational skills.
Forklift, crane, and heavy lifting equipment experience.
Basic computer skills.
SAP experience is a plus.
Excellent problem-solving and customer service skills.
Detail-oriented, self-motivated individual able to work well independently and in a team environment.
Mechanically inclined.

A high school diploma or equivalent.
An Associate or Bachelor’s degree in a related discipline or the equivalent in relevant experience is strongly preferred.

This position requires prolonged standing/walking for 8 or more hours, depending on overtime and business needs;
pushing, pulling, and lifting up to 50 lbs;
repetitive bending, squatting, stooping, kneeling, and reaching.

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