Parts & Service Advisor

Key Responsibilities

• Greet customers in person and over the phone, listen to their needs, and provide professional guidance on parts and service options.
• Advise customers on required maintenance, recommended services, and available parts.
• Provide accurate cost estimates, timelines, and updates throughout the service process.
• Aid customers and technicians in identifying and sourcing correct parts.
• Process parts orders, returns, and warranty claims accurately and efficiently.
• Maintain up-to-date knowledge of inventory, parts availability, and supplier options.
• Schedule service appointments and coordinate workflow with technicians.
• Create and maintain repair orders, ensuring accurate documentation of customer concerns, technician findings, and completed work.
• Monitor job progress, follow up on delays, and keep customers informed.
• Promote dealership service packages, seasonal promotions, and value-added products.
• Support upselling of parts and accessories that improve equipment performance and longevity.
• Build long-term relationships with customers to encourage repeat business.

Required Qualifications

• Previous experience in parts, service, or customer support roles (equipment, automotive, agriculture, or related industry preferred).
• A high school diploma or GED equivalent required.
• Knowledge of mechanical and technical equipment (construction, agricultural, or related machinery a strong asset).
• Strong communication, problem-solving, and organizational skills.
• Strong computer skills; dealership management systems, inventory software, and Microsoft Office Suite.
• Ability to multitask in a fast-paced, customer-focused environment.

Work Environment & Physical Requirements

Onsite (Pennsauken, NJ)

Travel Requirements: N/A

Compensation & Benefits

Compensation will be competitive and commensurate with experience. It will include a base salary and an annual performance bonus.

Medical, dental, and vision

Paid Time Off

401(k) savings plans

Health Savings Account (HSA)

Flexible Spending Accounts (FSAs)

Company paid STD and LTD benefits

Life Insurance

Employee Assistance Program (EAP)

EQUAL OPPORTUNITY STATEMENT

SANY America is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local law.

DRUG AND ALCOHOL FREE WORKPLACE NOTICE

SANY America is an equal opportunity employer and maintains a drug and alcohol-free workplace consistent with applicable federal, state, and local laws. Applicants may be required to complete pre-employment screenings, including drug and/or alcohol testing, as a condition of employment where permitted by applicable law. Testing requirements, employment practices, and workplace policies may vary based on work location, position responsibilities, business necessity, workplace safety considerations, customer requirements, contractual obligations, and applicable regulatory standards.