Parts Sales Specialist

This role requires on-site attendance Monday through Friday in our Boise office.

About the Role

The Parts Sales & Warehouse Associate participates in customer visits to grow and maintain business, handles customer inquiries via phone and walk-ins, and ensures parts are provided to customers or contractors as needed. This role also manages warehouse operations, including inventory, shipping, receiving, and safety compliance.

Responsibilities

• Learn and understand the customer base and sales market.
• Actively seek new business opportunities and cultivate growth of existing opportunities via phone calls, emails, and occasional customer visits.
• Work with Thermal Sales, Operations, and Marketing to learn the market and develop customer relationships.
• Assist with customer walk-ins for parts pickups.
• Handle all common carrier outgoing and receiving freight using electric pallet stacker experience.
• Safely perform warehouse duties including stocking, picking, and packing parts.
• Print packing slips, ship orders, and complete daily invoicing for parts.
• Maintain a clean, safe, neat, and orderly warehouse, including disposing of trash.
• Oversee inventory parts management and perform physical inventory twice a year.
• Answer calls for parts, obtain part numbers and prices, and provide quotes to customers.
• Ensure parts are provided to customers or contractors on time as requested.
• Prepare purchase orders for out-of-stock parts and enter orders via manufacturer and company computer systems.
• Receipt invoices and purchase orders into the accounting system.
• Handle Thermal Service Department parts orders and replace parts under warranty as needed.
• Follow up weekly on overdue warranty returns from customers.
• Serve as backup for Parts Sales Coordinators in other DVL offices as needed.
• Conduct monthly inspections of office fire extinguishers, AED machines, and other safety requirements.
• Assist Parts Manager with inventory cycle counts.
• Follow safety standards, including hazard communication, PPE, ladder safety, electrical safety, and manual lifting/handling.

Requirements

• High school diploma required.
• Prior sales experience and comfort with growing sales in the local market.
• Some warehouse or similar inventory storage experience preferred.
• Recent class two walk-behind stacker experience preferred; willingness to learn required.
• Inventory management experience, including palletizing parts for shipment, preferred; willingness to learn required.
• Ability to regularly lift and/or move up to 50 pounds safely.
• One year of daily computer experience and proficiency with Microsoft Office programs.
• Excellent recent customer service experience.
• Experience using FedEx Ship Manager or similar preferred.
• Proven safety record with adherence to safety standards, including hazard communication, PPE, ladder safety, electrical safety, and manual lifting/handling.

Skills

• Safety awareness
• Customer service orientation
• Communication
• Organization
• Efficiency

Pay

The salary pay range is $21.60 - $24.00/hour plus bonus based on relevant warehouse experience.

Benefits

• Fully company-funded Employee Stock Ownership Retirement Plan (ESOP).
• 401(k) Retirement Program with company match.
• Medical and prescription drug coverage.
• Dental coverage.
• Voluntary vision coverage.
• 15 Paid Time Off days, Volunteer Paid Time Off, and 10 holidays per calendar year.
• Free short- and long-term disability coverage.
• Free basic life/AD&D coverage.
• Voluntary supplemental life insurance.
• Flexible Spending Accounts (Health Care and Dependent Care).
• Employee Assistance Program.
• Health Advocate services.
• Tuition reimbursement.