Parts Sales Specialist

About the role

The Parts Sales & Warehouse Associate participates in customer visits, to both grow and maintain business. Answering calls and customer walk-ins for the Parts Sales Department. Handing shipments to customers and assuring parts are provided to customers or contractors as needed. This Associate safely manages the warehouse including maintaining parts inventory levels, shipping and receiving duties for all UPS/FedEx and Common Carrier LTL shipments of products, equipment, and parts.

Responsibilities

• Learn and understand the customer base and sales market.
• Actively seek out new business opportunities and cultivate the growth of existing opportunities via phone calls, emails and occasional customer visits.
• Work with Thermal Sales, Operations and Marketing to learn the market and develop relationships with customers.
• Aid Parts Sales’ customer walk-in with parts pickups.
• Handle all common carrier outgoing & receiving freight using electric pallet stacker experience to safely do warehouse duties including stocking parts and picking and packing parts.
• Print packing slip and ship and complete daily invoicing for parts.
• Maintain a clean, safe, neat, and orderly appearance in the warehouse including disposing of trash into dumpsters.
• Oversee inventory parts management. Perform actual physical inventory twice a year.
• Answer calls for Parts and obtain part number and price and provide this information as a quote to the customer.
• Ensure parts are provided to the customer or contractor on time as requested.
• Prepare purchase orders for any part needed that is not presently in stock as requested. Enter orders via manufacturer and company computer systems.
• Receipt invoices & purchase orders into an accounting system.
• Handle Thermal Service Department parts orders.
• Replace parts under warranty as needed.
• Weekly follow-up on overdue warranty returns from customers.
• Backup for Parts Sales Coordinators in the other DVL offices as needed.
• Monthly Inspection of office fire extinguishers, AED Machine and other Safety requirements.
• Avoidance of inventory cycle counts.
• Follow safety standards including hazard communication to include safety data sheets, wearing Personal Protective Equipment (PPE), ladder safety, electrical safety, portable fire extinguishers, and manual lifting/handling.

Requirements

• High school diploma required.
• Prior sales experience and comfort with growing sales in the local market.
• Somewhat warehouse or similar inventory storage experience preferred.
• Recent class two walk-behind stacker experience preferred; willingness to learn required.
• Inventory management experience including palletizing parts to be shipped experience preferred; willingness to learn required.
• Can regularly lift and/or move up to 50 pounds safely.
• One year of daily computer experience and proficiency with Microsoft Office programs.
• Excellent recent customer service experience.
• Experience using Fed Ex Ship Manager or similar preferred.
• Proven safety record with following safety standards including hazard communication to include safety data sheets, wearing Personal Protective Equipment (PPE), ladder safety, electrical safety, portable fire extinguishers, and manual lifting/handling.

Qualifications

• Minimum Requirements To Apply

Skills

• Safety
• Customer Service Oriented
• Communication
• Organization
• Efficiency

Benefits

The salary pay range is $21.60 - $24.00/hour plus bonus based on relevant warehouse experience.

What We Can Offer You

• Fully Company funded Employee Stock Ownership Retirement Plan (ESOP)
• 401(k) Retirement Program and Company Match
• Medical & Prescription Drug
• Dental
• Voluntary Vision
• 15 Paid Time Off days, Volunteer Paid Time Off and 10 Holidays per calendar year
• FREE Short & Long-Term Disability
• FREE Basic Life/AD&D
• Voluntary Supplemental Life insurance
• Flexible Spending Accounts (Health Care and Dependent Care)
• Employee Assistance Program
• Health Advocate
• Tuition Reimbursement

OUR CORE VALUES

• Safety
• Caring
• Collaboration
• Creativity
• Integrity
• Professionalism