Parts Sales Associate

About the Role

The Parts & Service Sales Associate I will coordinate and oversee the Order Fulfillment process of Parts, Accessories, and Service. This includes quoting customers, entering sales/service orders, sourcing required parts, scheduling resources to complete the work, and invoicing. The role ensures customer orders, inquiries, and follow-ups are handled efficiently to achieve total customer satisfaction while working with Service Managers and sales staff to grow the Parts & Service business profitably.

Responsibilities

• Work closely with sales and branch-level employees to grow the Parts & Service business by solving customer problems quickly and efficiently.
• Respond promptly to customer needs, providing quotes, support, invoices, order changes, and handling complaints.
• Quote and assist in managing customer offerings, including:
  • Preventive maintenance plans
  • Annual certifications
  • Inspection of equipment
  • On-site and emergency repairs
  • Add-on parts and accessory items, including delivery and installation
• Provide exceptional service before, during, and after the sale.
• Enter customer orders and ensure timely fulfillment.
• Enter and follow up on purchase orders with vendors, ensuring parts are received and issued accurately and promptly.
• Track shipments, file claims, and process returned goods.
• Prepare paperwork for freight and/or chassis pickup through preferred transportation companies.
• Recommend major purchases for quick-turn inventory items in line with company policy.
• May establish and maintain MRP, review safety stocks, review MRP daily, and purchase parts as needed.
• Maintain product displays, including quantity, quality, and appearance.
• May handle credit card payments and related administrative tasks.
• Comply with all company and OSHA safety regulations.
• Assist with the annual physical inventory for the Parts and Service Department.
• Maintain cycle count accuracy reports.

Requirements

• Zero (0) to two (2) years of customer service experience in a similar industry.
• Marketing experience and understanding of sales efforts preferred.
• Strong mechanical and technical experience, with an understanding of service activities, vehicle structures, equipment, and electrical systems preferred.

Benefits

• Comprehensive benefits package including Medical, Dental, Vision, and Life insurance.
• 401(k) Savings Plan with Company Match.
• Paid Parental Leave.
• Tools Purchase Program.
• Tuition Reimbursement.
• 10 Paid Holidays.
• Generous discounts on Footwear, Eyewear, and Safety Equipment.
• Paid Training and Development Programs.