Parts Research Specialist
TVH · Olathe, KS · 3 wk ago
AnalystFull-time
Role and Responsibilities
- Provide part numbers, pricing, product availability, and moderately complex technical information for material handling and industrial equipment, sweeper/scrubbers, aerial lift equipment, and light construction equipment to customers and employees verbally and/or via electronic communication.
- Leverage knowledge of technical publications and parts manuals, online resources, and in-house computer parts programs to research and gather information for customers and employees.
- Respond to parts research requests in a fast-paced/high-volume call center.
- Leverage parts recognition experience and mechanical aptitude to meet customer expectations.
- Navigate and use the ERP system, and other company databases and programs, to ensure accurate and timely customer service.
Requirements
- Must possess a minimum of 2 years customer service experience.
- Demonstrates proficient research and analytical skills with a minimum of 2 years related experience.
- Previous experience and/or willingness and interest to work in a call center environment.
- Demonstrates ability to problem solve and troubleshoot issues or technical questions of moderate complexity.
- Demonstrates mechanical aptitude and intermediate parts identification proficiency.
Qualifications
- Must have a high school diploma or equivalent.
- Must have a valid driver’s license and reliable transportation.
- Must be able to work flexible hours, including evenings and weekends as needed.
Skills
- Excellent verbal and written communication skills.
- Strong organizational and time management skills.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office Suite.
Benefits
- Comprehensive benefits package including medical, dental, and vision coverage.
- Unique benefits such as a dollar-for-dollar 401(k) match up to 6%.
- Opportunities for professional development through access to LinkedIn Learning and in-house/external training courses.
Pay
Competitive salary based on experience.
Schedule
Full-time, Day Shift.