Parts Professional

About the role

We are looking for a talented Parts Professional to join our team specializing in Parts for our Distribution Unit in Miami Lakes, FL.

Responsibilities

• Follow established procedures and guidelines to receive, handle, store, perform system transactions and dispatch parts in the local branch, checking for damage and discrepancies.
• Provide accurate documentation and continual communication to the customer throughout the entire process.
• Work with internal and external customers at parts counter in local branch.
• Complete training in line with business requirements.
• Operate forklifts and other warehouse machinery.
• Comply with HSE standards, policies, procedures & regulations.

Requirements

• (Entry) Parts Level I: Minimal or no work experience required.
• (Intermediate) Parts Level II: Requires some work experience and intermediate level knowledge obtained through training or on-the-job experience in customer order management, account management or in the supply chain field.
• High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
• Must be able to physically lift 50 pounds occasionally, wear required personal protective equipment.
• Excellent customer service skills.
• Requires some work experience and intermediate level knowledge obtained through training or on-the-job experience in customer order management, account management or in the supply chain field.

Qualifications

• High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
• Proficiency in Microsoft applications, generating reports, and advanced level computer skills.

Skills

• Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Holds self and others accountable to meet commitments.
• Interpersonal savvy - Relating openly and comfortably with diverse groups of people.
• Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Warehouse Inventory Control - Manages physical inventory utilizing inventory control methodologies to maintain inventory and meet customer expectations.
• Customer Support - Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction; describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience.
• Order Life Cycle Systems Knowledge - Demonstrates the steps within each system screen to process customer orders, order modifications and respond to customer queries to ensure accurate and timely order processing and query resolution.
• Order Processing - Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification and resolution to ensure orders are fulfilled to customer requirements.
• Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Benefits

This position may require licensing for compliance with export controls or sanctions regulations.

Pay

Min Salary $56800
Max Salary $85200

Schedule

100% On-Site

Relocation Package

Yes

Job Service Organization

Cummins Inc.

Role Category

On-site with Flexibility

Job Type

Office

Education, Licenses, Certifications

• High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
• Proficiency in Microsoft applications, generating reports, and advanced level computer skills.

Values

Recognizing the value that different perspectives and cultures bring to an organization.