Parts Outfitter Associate

About the role

The Parts Outfitter Associate supports customers, technicians, and internal teams by sourcing, organizing, and distributing RV parts and accessories. This role ensures the right parts are available at the right time, contributing directly to efficient service operations and a superior customer experience.

Responsibilities

• Quickly locate, source, and distribute parts for service jobs, customer orders, and inventory needs
• Provide knowledgeable guidance to customers and staff regarding RV parts, accessories, and product compatibility
• Maintain proper stock levels, ensure accurate counts, and support timely restocking
• Assist customers in selecting RV parts and accessories that fit their needs, usage, and budget
• Support technicians by pulling requested parts, verifying compatibility, and ensuring timely delivery to the service bays
• Receive, inspect, and stock incoming parts shipments while maintaining accurate inventory records
• Organize parts shelves, storage areas, and displays for accessibility, cleanliness, and visual appeal
• Process customer orders in person, by phone, and online, including quotes, invoices, and returns
• Maintain knowledge of RV brands, systems, and commonly used components
• Communicate with vendors to check availability, pricing, or track special orders
• Aid in cycle counts, inventory audits, and resolving discrepancies
• Provide recommendations on accessories, upgrades, and add-on products that enhance customer experience and increase sales

Requirements

• Ability to pass a background and drug test
• Strong customer service and communication skills
• Basic understanding of RV or vehicle systems (electrical, plumbing, HVAC, appliance)
• Attention to detail and willingness to learn the technical aspects of RV components

Qualifications

• Experience in RV parts, automotive parts, hardware retail, or a similar environment (preferred but not required)
• Ability to stay organized, multitask, and manage inventory in a fast-paced environment
• Comfort with computers and parts-management software

Skills

• Knowledge of RV brands, systems, and commonly used components
• Ability to communicate effectively with customers and staff
• Basic understanding of RV or vehicle systems (electrical, plumbing, HVAC, appliance)

Benefits

• Comprehensive benefits package including medical, vision, dental, and other supplemental coverages
• 401K matching
• Employee discounts
• Company-paid life insurance
• Gym membership reimbursement
• Annual Incentive Trip for Top Performers
• RV Borrowing Program
• Access to a partner insurance agency for personalized quotes and coverage guidance on home, auto, RV, and specialty insurance products

Pay

Competitive salary based on experience and qualifications.

Schedule

Full-time position with flexible hours to accommodate the needs of the business and the associate.