Parts Manager
About the role
The Parts Manager at XNRGY Climate Systems will lead the end-to-end service parts function, supporting efficient field service execution. Reporting to the Service team and based in Mesa, Arizona, this role ensures parts are strategically stocked, accurately tracked, and reliably delivered to support service timelines, improve first-time fix rates, and reduce customer downtime.
Responsibilities
Design and implement the end-to-end parts strategy to support field service operations
Establish inventory policies, including safety stock, min/max levels, and critical spare positioning
Closely partner with Service leadership to align parts availability with service timelines and work completion targets
Manage logistics and distribution activities, including shipping, receiving, and forward stocking locations
Partner with 3PL and logistics providers to ensure scalable and cost-effective delivery performance
Build and maintain dashboards and KPIs to track parts availability, inventory health, and service impact
Support Engineering and Supplier Quality teams to analyze failure trends and improve product reliability and parts planning
Drive continuous improvement initiatives to optimize inventory efficiency, reduce cost, and improve field service performance
Requirements
Bachelor’s degree in Supply Chain, Business, Engineering, or a related field
8+ years of experience in parts management, service operations, or supply chain
Experience in automotive, heavy equipment, HVAC, industrial manufacturing, or similar industries is preferred
Proven success building or scaling parts operations in a field service environment
Strong understanding of inventory management, logistics, and service support models
Experience working with ERP systems, inventory tools, and reporting/analytics platforms; EPICOR experience is a plus
Strong analytical skills with the ability to translate data into actionable operational improvements
Excellent cross-functional communication skills with experience working across Engineering, Quality, and Procurement teams
Highly organized, hands-on operator with strong ownership mindset and focus on execution and customer impact
Willingness to travel up to 15%
Qualifications
Willingness to travel up to 15%
Skills
Strong analytical skills
Excellent cross-functional communication skills
Highly organized and hands-on approach
Willingness to travel up to 15%
Benefits
Competitive salary and performance incentives
Comprehensive medical, dental, and vision insurance
401(k) plan
Employee Assistance Program
Generous paid time off
Dynamic, collaborative team open to change and fresh ideas
Modern, state-of-the-art facility equipped with Industry 4.0 technology in Mesa, Arizona
Opportunity to contribute to the green industry transformation and sustainable future
Fast-growing, entrepreneurial environment where initiative and impact are recognized
Inclusive, diversity-friendly workplace
Strong focus on career advancement through internal promotions
On-site electric vehicle charging stations
Pay
Competitive salary and performance incentives
Schedule
Full-time position