Parts Manager

Parts Manager Job Description

The Parts Manager role encompasses overseeing the efficient operation of our parts department. You will manage inventory effectively, deliver exceptional customer service, and lead a team of parts associates. Your responsibilities also include driving sales growth, analyzing market trends, and maintaining accurate records. Your leadership will be instrumental in maintaining a customer-focused and profitable parts department, contributing significantly to our company's success in the construction equipment industry.

Reporting Structure

• Reports to Operations Manager
• May travel for training
• May travel if needed at another branch

Travel Requirements

• May travel for training
• May travel if needed at another branch

FLSA Classification

• Exempt

Metrics

• Parts Sales
• Parts Sales per Parts Associate (as assigned for bonus)
• Net Income (From Budget)
• Fill Rate (TBD)
• Inventor Accuracy (TBD)
• Parts Department 5S (85%)

Accountability

• Enforces and follows all policies and procedures
• Fosters interdepartmental and interbranch communications
• Leading effective routine meetings per company guidelines
• Ensuring that all associates obtain and complete the required training
• Establishing safety programs within the facility
• Managing employee time and HR needs
• Follow EOS model where applicable

Responsibilities

• Greet and assist customers in-person and over the phone with their parts inquiries
• Provide product knowledge and recommendations to customers based on their equipment needs
• Process customer orders promptly and accurately
• Collaborate with vendors to place orders for parts and ensure timely delivery
• Verify the accuracy of incoming orders and resolve discrepancies as needed
• Create and maintain customer and equipment records for future reference
• Stay updated on the latest construction equipment parts and components available in the market
• Research and identify alternative parts and suppliers to meet customer needs when specific parts are not readily available
• Collaborate with colleagues and vendors to source hard-to-find or specialized parts
• Purchase order pricing accuracy and invoice matching
• Place stock orders by assessing demands from customers, internal sources, and new machinery, and determine appropriate stocking levels
• Maintain appropriate stocking levels to achieve both fill rate and obsolete inventory goals
• Receive, inspect, and organize incoming parts shipments
• Maintain accurate records of inventory levels, part numbers, and pricing
• Aid with annual inventory audits
• Maintain organized and up-to-date records of parts transactions, invoices, and receipts
• Generate reports on parts sales, inventory turnover, and other relevant metrics

Requirements

• Parts Management experience 2 years
• High school diploma or equivalent; additional education or technical training is a plus
• Previous experience in a similar role within the construction equipment industry is highly desirable
• Strong knowledge of construction equipment parts and components a plus
• Excellent customer service and communication skills
• Proficiency in using computerized inventory management systems
• Detail-oriented with strong organizational skills
• Demonstrated ability to multitask
• Proficient in Microsoft Office, word, excel, PowerPoint etc.
• 30 WPM typing speed
• Ability to lift heavy objects and perform physical tasks as needed
• Valid driver's license
• Willing to be forklift certified
• Professional etiquette required

Physical Requirements and Working Conditions

• Regularly stand and use hands to finger, handle, or feel
• Occasionally walk; climb or balance; stoop, kneel, crouch, or crawl
• Talk or hear
• Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move more than 100 pounds (tools will be provided when necessary)

Company Information

• Competitive salary
• Full benefits: Medical, Dental, Vision, Critical Illness, Life Insurance, 401K with match, Wellness, PTO, Paid Parental leave, Company Apparel, Uniforms provided, PPE Provided, Prescription Safety Goggles and Boot Allowance
• Equal Opportunity/Affirmative Action Employer