Parts Location Manager

Responsibilities

• Develops, communicates, enforces and monitors effective Parts Department processes to ensure internal and external customer satisfaction
• Promotes and merchandises parts and accessories in conjunction with other store locations
• Creates annual Parts Department goals and budget, in alignment with the organization’s financial and operational objectives
• Develops and executes Parts Department marketing plan and monitors monthly to ensure achievement of departmental goals
• Maintains an accurate and effective parts inventory control system that includes a perpetual and/or annual physical inventory and proper counter procedures
• Submits all parts warranty and return claims within the required time frame to receive maximum credit
• Maximizes use of all order discount programs to achieve management stock order goals
• Ensures all department tools, equipment and vehicles are in good working order
• Manages recruiting, staffing and employee development activities for employees reporting to this position
• Manages overall facility securities including but not limited to: securing gates and doors to location during closed hours, keeping record of key holders, implementing security measures
• Communicates to Corporate Parts Manager on location facility needs and improvements related to parts.
• Works collaboratively with sales and service department in the Customer Account Management (CAM) strategies and providing excellent customer service.

Qualifications

• 1+ years experience in Parts Department operations
• Ability to use standard desktop load applications such as Microsoft Office and internet functions
• Ability to write and speak effectively to individuals and groups
• Basic understanding of financial principles relative to Parts Department operations
• Ability to analyze and interpret internal reports
• Ability to work extended hours and weekends
• Excellent customer service skills
• High School Diploma or equivalent experience