Parts Fitment Specialist - Part Time

Job Summary

Parts Fitment Specialist is responsible for getting quick and accurate information to our customers through Live Chat and Phone calls with the CSRs. This role will require a solid understanding of our website, products we offer and powersports machines. The Specialist will work closely with other Techs with doing product inspections and projects to gain hands-on experience, they will also work in the Tech email box on more basic issues to both further experience and further help customers.

What you will do in this role

• Live Chat- quickly and accurately find answers to Customer inquiries over our Live Chat
• Tech Line Phones- answer calls from the CSRs to quickly and accurately help them find the answers and products they are looking for
• Tech Emails- Work with customers directly, with more basic issues in the Tech Email folder, while being mentored by Mid-level Techs
• Website Q&A- Provide professional answers to Questions asked on our site
• Product Projects
• Other tasks may be assigned

How you will thrive in this role

• 3+ years of powersports experience
• Basic skills using OEM parts diagrams
• 70% or higher score on Tech Test
• Outstanding problem solving and analytical skills and a willingness to learn
• Excellent interpersonal abilities and enjoy working with people
• Proficient at reading and understanding product install information
• Able to stay organized while multitasking
• Proven ability to accommodate evolving responsibilities and last-minute changes
• Proficient with Typing and Computer based research
• Must be punctual and possess a strong work ethic focused on commitment, pride of work, quality, desire to learn, and dependability
• Must be able to work scheduled hours

Physical Requirements

• Position performance will require the regular physical ability to walk and function in elevation changes by the means of self-propulsion, to include steps, ladders, and varied walking and working surfaces.
• Ability to negotiate warehouse work areas in a safe manner and behavior.
• Performing in this role will require the use of hands to use and handle tools, objects, materials, and controls.
• Performance requires the frequent ability to sit, talk, hear, stand, climb, balance, stoop kneel, crouch, or crawl.
• Employee will need to be able to read, write, and understand basics of the English language.
• Employee may have to lift and/or move up to 25 pounds and up to 45 pounds assisted or if capable.

Equal Opportunity Employer

Rocky Mountain ATV/MC is proud to be a company of inclusion, belonging, and fairness. We rely on our colleagues to collaborate, have a voice, and perspective. We embrace everyone and are proud to be an equal opportunity employer that does not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity/expression, veteran status, or genetic information or any other category protected under applicable law.