Parts Fitment Specialist

Job Summary

The Parts Fitment Specialist role involves providing quick and accurate information to customers through Live Chat and Phone calls with Customer Service Representatives (CSRs). This role requires a solid understanding of the website, products offered, and powersports machines.

Responsibilities

• Live Chat - Quickly and accurately find answers to customer inquiries over Live Chat
• Tech Line Phones - Answer calls from CSRs to quickly and accurately help them find the answers and products they are looking for
• Tech Emails - Work with customers directly, with more basic issues in the Tech Email folder, while being mentored by Mid-level Techs
• Website Q&A - Provide professional answers to questions asked on the site
• Product Projects
• Other tasks as assigned

Requirements

• 3+ years of powersports experience
• Basic skills using OEM parts diagrams
• 70% or higher score on Tech Test
• Outstanding problem-solving and analytical skills and a willingness to learn
• Excellent interpersonal abilities and enjoy working with people
• Proficient at reading and understanding product installation information
• Able to stay organized while multitasking
• Proven ability to accommodate evolving responsibilities and last-minute changes
• Proficient with typing and computer-based research
• Must be punctual and possess a strong work ethic focused on commitment, pride of work, quality, desire to learn, and dependability
• Must be able to work scheduled hours

Qualifications

• Must be able to perform physical tasks such as walking, standing, climbing, balancing, stooping, kneeling, crouching, or crawling
• Must be able to read, write, and understand basics of the English language
• Must be able to lift and/or move up to 25 pounds and up to 45 pounds assisted or if capable

Benefits

• Employee Stock Ownership Program (ESOP)
• Competitive compensation with regular bonuses
• Excellent tuition reimbursement, graduation bonus, and ZERO interest education loans for all employees
• Delicious onsite cafeterias with discounted meals
• Excellent Medical, Dental, Vision, and Voluntary Life insurance plans
• 401K with company match
• PTO and holiday pay
• Wellness programs and discounted local gym membership
• Powersport and wellness race/participation reimbursements
• Generous employee discount on thousands of products
• Career advancement, professional development, and opportunities to grow

Schedule

Monday-Friday 10:30am-7pm, Rotating Saturdays