Parts Facilitator

Current employees should apply using "Jobs Hub" in Workday. This posting is for external applicants only.

About the role

The Parts Facilitator places orders for parts and materials; ensures the timely movement of parts in and out of the systems; provides parts look-up assistance to technicians, vendors, and organization personnel; and facilitates exceptional customer service and customer goodwill.

Responsibilities

• Greet and acknowledge every customer in a friendly manner to facilitate exceptional customer service and customer goodwill.
• Place orders for parts and materials.
• Receive incoming materials, supplies, and equipment. Unload trucks, compare received items to purchase order to verify accuracy and quantity of shipment.
• Load and unload trucks according to established safety and operating procedures.
• Assist preparation of shipments by staging, counting, documenting, and packaging materials for safe transport.
• Process basic shipping, receiving, issuing, and inventory transactions in the inventory system.
• Maintain understanding of warehouse layout and how to locate materials as well as relocate material when needed.
• Maintain required paperwork and records as needed.
• Ensure inventory records are maintained within the ERP system.
• Provide parts lookup and assistance to technicians and third parties as requested.
• Ensure the timely movement of all parts in and out of the system.
• Document and report to the supervisor any discrepancy, damaged items, shortages, broken parts, or unidentified packages.
• Assist in the disposition of surplus inventory.
• Deliver materials to appropriate departments or bays, obtain required signatures, and record transactions.
• Perform daily cycle counts and annual physical inventory counts.
• Practice good housekeeping in assigned area and properly dispose of waste according to safety and environmental policies.
• Ensure the accuracy of material requests and completion of required system processes.
• Safely operate material handling equipment (e.g., hand truck, pallet jack, forklift, etc.).
• Help with Return Merchandise Authorizations (RMAs) and core returns to suppliers.
• Work with team members and supervisor to develop process improvements that maximize efficiency.
• Seek technical and supervisor expertise to resolve quality-related issues.
• Safely drive a company vehicle day or night, on various road types, and in all weather conditions.
• Maintain compliance with Health, Safety, and Environmental (HSE) policies by attending all required HSE safety training sessions, safety meetings, and always utilize proper Personal Protective Equipment (PPE).
• Other duties as assigned.

Requirements

• Experience working in a parts room and stocking inventory preferred.
• Maintaining a current valid driver’s license and a clean driving record required.
• Must be material moving equipment operator certified or willing to receive required certification training (e.g., hand truck, pallet jack, forklift, etc.).
• English and Spanish bilingual preferred.
• Clear written and verbal communication skills, able to effectively interact with team members, vendors, and personnel at all levels of the organization.
• Positive attitude with highly developed customer service skills.
• Organized with strong detail orientation and time management skills.
• Proficient working in Microsoft Office 365 applications and able to quickly learn other work-related software.
• Strong work ethic, reliable, and willing to uphold commitment to perform all duties.
• Must be physically able to safely drive a company vehicle day or night, on various road types, and in all weather conditions.
• Able to safely perform duties during 12+ hour work shift that will include days, nights, weekends, and holidays.
• Must be flexible and willing to work rotating and fill-in shifts upon supervisor request.
• Physically able to bend, stoop, kneel, twist, crawl, walk on uneven surfaces, and climb ladders throughout work shift.
• Physically able to safely lift 50 lbs. without assistance.
• Physically able to perform duties in all weather conditions including extreme heat or cold.

Physical Demands

The physical demands described here represent those required for an employee to successfully perform the role’s essential functions. Reasonable accommodation may be made for individuals with disabilities to perform their major responsibilities.

• While performing the duties of this job, the employee is regularly required to sit, stand, or walk; use hands to manipulate, handle, or feel; reach with hands and arms; stoop or bend; and talk or hear.
• The employee must occasionally lift and/or move up to 50 lbs.

Work Environment

The work environment characteristics described here represent environmental conditions an employee will encounter while performing the role’s essential functions.

• The noise level in some work environments can be moderate.
• An employee may encounter extreme weather conditions while performing major duties.