Parts Customer Care Rep

External Job Duties

• Answer and process incoming parts calls from customers and service technicians.
• Pull orders, receive, and put up stock.
• Order parts and develop relationships with Crown factory and outside vendors.
• Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.
• Maintain direct contact with current and prospective customers.
• Prepare customer quotes.
• Process paperwork.
• Maintain inventory control to include cycle counts of stockroom, vans, and customer consignments.

Minimum Qualifications

• A high school diploma or equivalent.
• A valid driver's license and good driving record.
• Good verbal communication, written communication, interpersonal, organizational, numerical perception, and computer skills.
• Parts or inventory control experience and lift truck industry experience preferred.
• Ability to work in a team environment.

Preferred Qualifications

• Good verbal communication, written communication, interpersonal, organizational, numerical perception, and computer skills.
• Parts or inventory control experience and lift truck industry experience preferred.
• Ability to work in a team environment.

Work Authorization

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire. No agency calls please.

Compensation And Benefits

• Competitive Wages. The anticipated starting pay range for the position is $23.00 to $25.00, but is commensurate with skills and related experience.
• Health/Dental/Vision/Prescription Drug Plan with a company contribution to each.
• Health Savings Accounts and Flexible Spending Accounts.
• 401K Retirement Savings Plan: Crown matches 100% of the first 4% of your eligible pay you contribute to the plan. You are always 100% vested in the company matching contributions.
• Company paid Life and Disability Benefits as well as optional supplemental term life insurance offerings.
• Paid Parental Leave.
• 9 Paid Holidays.
• Paid Vacation accrued at a rate based on length of service and position.
• Paid Sick Leave.
• Birthday Pay for Non-Exempt employees.
• Tuition Reimbursement up to $5,250 per calendar year.
• and much more.

EEO

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including California AB-1008 “Ban the Box”, San Francisco’s Fair Chance Ordinance and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Nearest Major Market

Riverside

Nearest Secondary Market

Los Angeles