Parts Counter Salesperson, Aliquippa, PA.

Responsibilities

• Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
• Answers phone calls, provide price quotes and other information.
• Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
• Provides high level of service to internal and external customers.
• Pulls and fills out orders from stock.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Limits out-of-stock parts from outside source and submits an emergency order, if necessary.
• Notifies the service advisor and the customer when special ordered parts have been received.
• Notifies the body shop when all parts have arrived and when they will be delivered.
• Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
• Follows up on back-ordered parts.
• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
• Replenishes assigned inventory daily.
• Aids outside sales representatives with their orders.
• Makes sure all internal requests for parts are billed on repair order.
• Receives payment from retail customers or obtains credit authorization.
• Ensures that all charge sales are signed by the customer.
• Ensures that all customers receive their copy of the invoice.
• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Issues and tracks requested shop tools from technicians.
• Keeps orderly records of all repair orders, invoices, insurance estimates, and special-order parts.
• Sets up orders for daily shipment, delivery, or pick-up.
• Solicits assigned accounts by phone.
• Keeps front and rear counter areas clean and uncluttered.
• Cleans computer terminals and printers daily.

Qualifications

• A high school diploma or general education degree (GED).
• One to three months related experience and/or training.
• Equivalent combination of education and experience.
• Prior experience in an automotive, heavy-duty truck or tractor parts sale's role preferred.
• A valid driver’s license.
• A punctual, reliable, and excellent work ethic and service standards.
• Able to communicate and work well with others in a fast-paced environment.
• Able to interpret vendor catalogs.
• Able to use parts department computer system, calculator, and forklift and hand trucks.
• Able to use mechanical tools such as crimpers, cutters, pliers, wrenches, and tape measures.