Parts-Counter Sales Representative

Overview

Absent any specific details, the overview section remains as provided.

Responsibilities

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
• Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
• Answers phone calls, providing price quotes and other information.
• Determines all incoming freight charges and bills appropriate repair order or sales order.
• Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
• Provides high level of service to internal and external customers.
• Pulls and fills orders from stock.
• Navigates out-of-stock parts from outside source and submits an emergency order, if necessary.
• Notifies the service advisor and the customer when special ordered parts have been received.
• Notifies the body shop when all parts have arrived.
• Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
• Follows up on back-ordered parts.
• Notifies the parts manager of out-of-stock parts or shop materials that need immediate attention.
• Keeps orderly records of all repair orders, invoices, insurance estimates, and special order parts.
• Sets up orders for daily shipment, delivery, or pick-up.
• Solicits assigned accounts by phone.
• Ensures that all front and rear counter areas are clean and uncluttered.
• Cleans computer terminals and printers daily.
• Participates in all training programs that are made available.
• Maintains professional appearance.

Qualifications

• Two to four years related experience and/or training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of an organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Benefits

• Great Culture & Team Environment
• Long Term Career Advancement Opportunities
• Paid Training
• Medical / Dental / Vision Insurance
• Health Savings Account
• Health Reimbursement Account
• Company Paid Life, Accident, and Disability Insurance
• 401(k) with company match
• Paid Time Off
• Paid Holidays
• Paid Parental Leave