Parts Counter Sales Associate- Wilmington, NC

Essential Duties

• Aids customers in selecting required parts in a friendly, professional, and efficient manner
• Informs customers of companion part requirements and specials, and exposes them to the full product line
• Answers phone calls, providing price quotes and other information
• Reviews shop estimates to ensure parts ordered are correct and pricing aligns with the estimate
• Pulls and fills orders from warehouse stock multiple times throughout the day, sometimes requiring use of forklift
• Notifies parts manager of out-of-stock parts or shop materials needing immediate attention
• Locates out-of-stock parts from outside sources and submits emergency orders, if necessary
• Notifies the service advisor and customer when special ordered parts have been received
• Notifies shops when all parts have arrived and when deliveries will be made
• Pulls orders for delivery to shops from warehouse stock, ensuring all parts are tagged with customer names and job numbers
• Follows up on back-ordered parts
• Verifies will-call and back-order files weekly and returns items not picked up or required to vendors
• Replenishes assigned inventory daily
• Aids outside sales representatives with preparing their orders
• Makes sure all internal requests for parts are billed on service repair orders
• Ensures all customers receive their copy of the invoice
• Issues credit for parts returned, verifying the original invoice or its number
• Issues and tracks requested shop tools to technicians in the shops
• Maintains orderly records of all repair orders, invoices, insurance estimates, and special-order parts
• Sets up orders for daily shipment, delivery, or pick-up in the warehouse
• Solicits assigned accounts by phone
• Keeps front and rear counter areas clean and uncluttered
• Cleans computer terminals and printers daily
• Participates in all training programs that are made available
• Maintains current on new products and product updates
• Participates with the parts manager in maintaining a lost sales tracking program
• Maintains professional appearance

Qualifications

• High school diploma or GED
• One to three months related experience and/or training, or equivalent combination of education and experience
• Good interpersonal skills and basic computer skills
• MS Office (Word & Excel) skills are highly recommended
• Ability to be trained on business software products essential to this position

Reasoning Abilities

• Apply common sense understanding to carry out simple one- or two-step instructions
• Deal with standardized situations with only occasional or no variables
• Apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Deal with problems involving a few concrete variables in standardized situations
• Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Deal with problems involving several concrete variables in standardized situations

Physical Demands

• Lifting/carrying up to 25 lbs. frequently and up to 130 lbs. occasionally
• Must be able to push/pull a force up to 120 lbs. during the normal course of the workday
• Must be able to climb up and down steps to reach for, pull out and carry parts from warehouse shelving
• Requires standing, bending, stretching, stooping, crouching, reaching and manipulating a computer keyboard
• Heavy lifting
• Requires the use of both hands

Total Compensation Package

$45,000 - $70,000 per year, including base salary and bonuses