Parts Counter Sales Associate

About the Role

Sells parts to all customers, over the counter, through the shop, or on the phone. Provides a high level of service to internal and external customers in a friendly, professional, and efficient manner.

Responsibilities

• Assists all customers (retail and shop) in selecting required parts.
• Informs customers of companion part requirements, specials, and ensures exposure to the full product line.
• Answers phone calls, providing price quotes and other information.
• Reviews shop estimates to ensure correct parts are ordered and pricing aligns with the estimate.
• Pulls and fills orders from warehouse inventory.
• Notifies parts manager of out-of-stock parts or shop materials needing immediate attention.
• Locates out-of-stock parts from outside sources and submits emergency orders if necessary.
• Notifies service advisor and customer when special ordered parts are received or delayed.
• Informs the shop when all parts have arrived and their delivery time.
• Pulls orders for delivery to the shop, tagging parts with customer names and job numbers.
• Follows up on back-ordered parts.
• Verifies will-call and back-order files weekly, returning or stocking unclaimed items.
• Replenishes assigned inventory daily.
• Assists outside sales representatives with their orders.
• Ensures all internal parts requests are billed on service repair orders.
• Receives payment from retail customers or obtains credit authorization.
• Ensures all charge sales are signed by the customer and customers receive their invoice copy.
• Issues credit for returned parts, verifying original invoice or number for purchase and pricing.
• Issues and tracks requested shop tools to technicians.
• Maintains orderly records of repair orders, invoices, insurance estimates, and special order parts.
• Sets up orders for daily shipment, delivery, or pick-up.
• Solicits assigned accounts by phone.
• Keeps front and rear counter areas clean and uncluttered.
• Cleans computer terminals and printers daily.
• Participates in all available training programs.
• Stays current on new products and product updates.
• Participates with the parts manager in maintaining a lost sales tracking program.
• Maintains a professional appearance.

Requirements

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.
• Bilingual is a plus.
• Safety shoes are required on day one of employment; approved safety footwear must be worn at all times in designated shop and service areas.
• Background screening is a mandatory prerequisite for employment consideration.

Benefits

• Competitive salary
• 401k with employer match
• Medical, dental, and vision insurance
• Employer-paid short-term disability and basic life insurance
• Optional life and long-term disability insurance
• Flexible Spending Account
• Paid Time Off (PTO) program
• Career advancement opportunities