Parts Counter Sales Associate

Who We Are Kirby-Smith Machinery, Inc. is a leading distributor of heavy equipment and cranes in the central United States. We are at the forefront of today’s construction industry growth and have several exciting job opportunities for talented, energized professionals across the region who want to join our #WeAre1KirbySmith family! Parts Counter Sales Associate Benefits Above-Average Industry PayComprehensive Benefits Package (including Medical/Dental/Vision)401K Plan with Company MatchGenerous PTO Package/Paid HolidaysShort/Long Term DisabilityGrowth Opportunities Paid TrainingFamily-owned and OperatedHealth and Wellness Additional Parts Counter Sales Associate Benefits Incentive Program Uniforms provided Parts Counter Sales Associate Position Purpose Responsible for facilitating parts orders from internal and external customers by managing inbound and outbound communications with timely follow-up, driving customer satisfaction, creating lifetime relationships, delivering consistent results, and being an indispensable resource. Parts Counter Sales Associate Essential Functions Communicates and supports the Kirby Smith vision and core values of One Mission, One Team, One Plan, One GoalGreets customers as they enter the branchPromptly answers incoming phone calls in a professional mannerProcesses parts orders from all methods of communicationMaintains accurate records of customer transactions in the computer systemFollows up on vendor back orders and processes vendor invoices promptlyFollows up on vendor part returns to ensure credit is receivedPromotes continuous employee and customer satisfaction to achieve unparalleled customer serviceMaintains a good understanding of all product lines supportedReads and understands parts manuals, serial number breaks, parts substitutions, campaigns, etc.Exhibits professional demeanor in dress, speech, and behaviorFollows up with customers regarding order status and back-order fulfillment.Maintains a clean and presentable workspace by keeping up with general housekeeping dailyProvides occasional assistance with parts deliveries as needed, ensuring timely and accurate deliveryEnsures consistent and reliable on-site attendancePerforms other job-related duties as assigned Parts Counter Sales Associate Minimum Qualifications High School Diploma or EquivalentOne (1) year of parts experience, preferably in the heavy equipment or related industryMust possess a valid driver's license and maintain an acceptable driving recordAbility to speak, read, and write in EnglishExcellent verbal and written communication skillsMust possess basic knowledge and understanding of construction equipment and operating systems, such as hydraulic and electrical systems Parts Counter Sales Associate Physical Requirements Pushing/Pulling/Lifting/Carrying up to 50 pounds without assistancePhysical ability to squat, twist, turn, bend, stoop, climb, and reach overheadPhysical ability to stand and walk throughout the workdayAbility to adhere to personal protective equipment (PPE) policy and maintain individual PPE in a functional condition This position is considered a safety-sensitive position. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.