Parts Counter Sales Associate 2nd Shift- Raleigh, NC

HOURS

• 2pm-10pm, Tuesday-Friday
• 7am-3pm, Saturday

ESSENTIAL DUTIES

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner
• Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line
• Answers phone calls, providing price quotes and other information
• Reviews shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate
• Provides high level of service to internal and external customers
• Pulls and fills orders from warehouse stock multiple times throughout the day sometimes requiring use of forklift
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary
• Notifies the service advisor and the customer when special ordered parts have been received
• Notifies the shops when all parts have arrived and when they will be delivered
• Pulls orders for delivery to shops from warehouse stock, making sure all parts are tagged with customer names and job number
• Follows up on back-ordered parts
• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required
• Replenishes assigned inventory daily
• Affords assistance to outside sales representatives with preparing their orders
• Makes sure all internal requests for parts are billed on service repair order
• Receives payment from retail customers or obtains credit authorization
• Ensures that all charge sales are signed by the customer
• Ensures that all customers receive their copy of the invoice
• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified
• Issues and tracks requested shop tools to technicians in the shops
• Must be able to be trained to use forklift as forklifts are used for daily job tasks
• Keeps orderly records of all repair orders, invoices, insurance estimates, and special- order parts
• Sets up orders for daily shipment, delivery, or pick-up in the warehouse
• Solicits assigned accounts by phone
• Keeps front and rear counter areas clean and uncluttered
• Cleans computer terminals and printers daily
• Participates in all training programs that are made available
• Keeps current on new products and product updates
• Participates with the parts manager in maintaining a lost sales tracking program
• Maintains professional appearance

PHYSICAL DEMANDS

• Requires lifting/carrying up to 25 lbs. frequently and up to 130 lbs. occasionally
• Must be able to push/pull a force up to 120 lbs. during the normal course of the workday
• Must be able to climb up and down steps to reach for, pull out and carry parts from warehouse shelving
• Requires standing, bending, stretching, stooping, crouching, reaching and manipulating a computer keyboard
• Heavy lifting

WORK ENVIRONMENT

• Mostly indoor work
• Some noise while working around operation departments

Total Compensation Package

$45,000 - $70,000 per year, including base salary and bonuses