PARTS COUNTER

Purpose

Assist customer and internal staff to identify and obtain the correct parts needed for repairs or manufacturing.

Knowledge

• Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Sales and Marketing – Knowledge of principles and methods for showing, promoting, and selling products or services.
• Computers and Electronics – Knowledge of electronic equipment, and computer hardware and software, including applications such as email and web browsers.
• Mechanical – Knowledge of machines and tools, including their designs, uses, repair, and maintenance.

Skills

• Basic Skills: Active Learning, Active Listening, Monitoring, Reading Comprehension, Speaking, Writing.
• Social Skills: Coordination, Instructing, Service Orientation, Social Perceptiveness.
• Technical Skills: Equipment Maintenance, Equipment Selection, Operations Analysis, Quality Control Analysis, Repairing, Technology Design, Troubleshooting.
• Systems Skills: Judgment and Decision Making, Systems Analysis, Systems Evaluation.
• Resource Management Skills: Management of Financial Resources, Management of Material Resources, Time Management.

Tasks

• Read catalogs, or computer displays to determine replacement part stock numbers and prices.
• Receive and fill telephone orders for parts.
• Fill customer orders from stock.
• Prepare sales slips or sales contracts.
• Receive payment or obtain credit authorization.
• Take inventory of stock.
• Advise customers on substitution or modification of parts when identical replacements are not available.
• Examine returned parts for defects, and exchange defective parts or refund money.
• Mark and store parts in stockrooms according to prearranged systems.
• Discuss use and features of various parts, based on knowledge of machines or equipment.
• Demonstrate equipment to customers and explain functioning of equipment.
• Replenish Stock on selfing and racking
• Performing for or Working Directly with the Public
• Answer customer or public inquiries
• Greet customers, guests, or visitors
• Operate a forklift
• Sell merchandise
• Interacting With Computers
• Use computers to enter, access or retrieve data
• Updating and Using Relevant Knowledge
• Use industry terms or concepts
• Use interpersonal communication techniques
• Use inventory control procedures
• Use knowledge of written communication in sales work
• Use oral or written communication techniques