Parts Counter

Responsibilities

• Afford customers in determining parts and product needs by assessing customer's request utilizing various available resources to provide details and options for materials and parts.
• Work closely with warehouse and other staff in retrieving and delivering material purchases to customers.
• Access warehouse inventory storage to retrieve, replace and return parts as required to complete sale.
• Place purchase orders as required to acquire materials needed by customers.
• Maintain open purchase orders to ensure items are received and billed in a timely manner.
• Maintain various records, files, and internal documents to provide information on customer, dealers, applicable discounts and contact information.
• Comply with all warehouse safety rules, regulations, policy, and other requirements while in warehouse area.

Qualifications

• Exhibits efficiency in problem solving by identifying and resolving problems in a timely manner to best meet customer needs.
• Commitment to a standard of excellence in customer service by responding promptly to customer needs and soliciting customer feedback to improve service.
• Shows superior written and oral communication skills, speaks clearly and persuasively in positive or negative situations, and responds well to questions.
• Contributes to building a positive team environment through commitment, respect, and communication.
• Demonstrates professionalism by acting with integrity, high moral standards, and personal accountability.
• Shows organizational support by consistently following policy and procedures.
• Makes a strong, personal commitment to the safety culture.

Physical Demands

• Ability to frequently lift up to 50 lbs.
• Able to lift 65 lbs. from floor to shoulder level occasionally.
• Ability to frequently exert the pound force limits for push/pull 50lb f (no wheels) or 100lb f (wheels).
• Requires frequent bending, stooping, kneeling, crouching, crawling, climbing, balancing, lifting, carrying, and reaching or handling with arms, hands and fingers.
• Requires crawling and working in narrow spaces.
• Requires frequent repetitive movements, i.e. hammering, turning wrenches, screwdrivers and impact tools.
• Manual dexterity sufficient to work with fingers.
• Normal vision with or without corrective lenses.
• Exposed to cold, heat, noise mechanical/electrical fume or odor.
• Will be required on occasion to work more than 8 hours on one shift.
• Will be required to work at a minimum height of four feet off of the ground.
• Ability to operate overhead cranes, mobile equipment and motor vehicles as required.