Parts Counter Associate

About the Role

The Parts Counter Associate is responsible for the sale of parts to customers in the Parts Counter area, exhibiting strong parts knowledge and customer service skills in a manner that reflects the company’s vision of working as “One Professional Team.”

Benefits

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU - Employees have access to services including payroll deductions, savings, accounts, loans, VISA card, and more
• Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog, and discounted employee phone plans

Pay

Pay Rate: $20.00 - $35.00 per hour. Pay rate is dependent on education and experience.

Responsibilities

• Receives phone-in and walk-in customers’ requests for parts
• Locates parts for customers on various machines, CAT, and other brands we service
• Finds parts using an automated system
• Maintains good notes and an organized desk for easy and quick access to information
• Maintains warranty credits/inspections and Warranty return processes
• Pulls orders
• Processes Customer and Shop order credits and quotes
• Puts proper notes on orders for backorder analysts to process backorders
• Ensures proper shipping instructions are placed on orders
• Works cooperatively with fellow team members to accomplish warehouse/parts goals
• Functions as the liaison to the Service Shops for parts backorders
• Answers phone calls as a primary responsibility in a prompt and professional manner
• Helps fellow counter personnel find parts information more efficiently
• Assists the supervisor in projects when called upon
• Handles on-call duties, assisting customers after hours
• Appropriately suggests the purchase of additional items when selling a part
• Provides leads to PSSR’s, Service shops, etc.
• Relays proper parts technical information when necessary
• Directs customers to the proper service techs when more information is needed
• Other duties as assigned by manager

Requirements

• High School Diploma or GED
• 1+ years working with parts
• 1+ years administrative/clerical experience
• 1+ years customer service experience
• 1+ years sales experience

Physical Demands & Competencies

• Standing, walking, talking, sitting, use of hands, and hearing
• Squatting/Kneeling
• Ability to ascend/descend ladders, stairs, etc.
• Data Entry, telephone, reading/writing, reasoning, organizational, communication, and math skills
• Safety & Product Knowledge
• Medium work that includes lifting and/or moving objects up to 32 pounds or more

Work Environment

• Noise: Loud
• Environment: Indoors and Outdoors

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.