Parts Counter Associate

About the role

The Parts Counter Associate plays a crucial role in the sales and support of parts to customers in the Parts Counter area. This position requires strong parts knowledge, customer service skills, and the ability to work collaboratively with fellow team members.

Responsibilities

• Receives phone-in and walk-in customers' requests for parts
• Limits parts for customers on various machines, CAT, and other brands we service
• Finds parts using automated systems
• Maintains good notes, organized desk for easy and quick access to information
• Maintains warranty credits/inspections and Warranty return processes
• Pulls orders
• Processes Customer and Shop order credits and quotes
• Puts proper notes on orders for backorder analysts to process backorders
• Ensures proper shipping instructions are placed on orders
• Works cooperatively with fellow team members to accomplish warehouse/parts goals
• Functions as the liaison to the Service Shops for parts backorders
• Answers phone calls as a primary responsibility in a prompt and professional manner
• Helps fellow counter personnel find parts information more efficiently
• Aids the supervisor in projects when called upon
• Handles on-call duties, assisting customers after hours
• Appropriately suggests the purchase of additional items when selling a part
• Relays proper parts technical information when necessary
• Directs customers to the proper service techs, when more information is needed
• Performs other duties as assigned by manager

Requirements

• High School Diploma or GED
• 1+ years working with parts
• 1+ years administrative/clerical experience
• 1+ years customer service experience
• 1+ years sales experience

Physical Demands & Competencies

• Standing, walking, talking, sitting, use of hands & hearing
• Squatting/Kneeling
• Ability to ascend/descend ladders, stairs, etc.
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills

Work Environment

• Noise: Loud
• Environment: Indoors and Outdoors

Additional Information

• Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
• Duties, responsibilities and activities may change at any time with or without notice.

Benefits

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retail Plans - 401K and Roth 401K, eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Additional Benefits include: Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.

Pay

$20.00- $35.00 per hour. Pay rate is dependent on education and experience.

Schedule

Indoors and Outdoors