Parts Coordinator

About the role

The Parts Coordinator is responsible for managing inventory, coordinating warehouse operations, and supporting customer parts needs while driving additional revenue through effective upselling. This role ensures accurate receiving, storage, and distribution of parts, maintains organized warehouse systems, and provides timely fulfillment of internal and external orders. In addition to operational duties, the Parts Coordinator engages with customers to identify needs, recommend appropriate products, and promote complementary or upgraded parts to enhance customer satisfaction and increase sales. Strong attention to detail, product knowledge, and customer service skills are essential for success in this role.

Responsibilities

• Provide excellent customer service through counter sales and customer inquiries, as well as assisting with parts identification and availability.
• Upsell complementary, upgraded, or preventative maintenance items.
• Promote additional products to increase sales and customer satisfaction.
• Receive, inspect, and accurately stock incoming parts and materials.
• Maintain organized warehouse layout to ensure efficient storage and retrieval.
• Monitor inventory levels and assist with cycle counts and reordering.
• Pick, pack, and prepare parts for internal and external orders.
• Coordinate timely distribution of parts to technicians and customers.
• Process orders, returns, and exchanges in accordance with company procedures.
• Ensure accuracy of inventory records and update systems as needed.
• Communicate with vendors and suppliers regarding orders and shipments.
• Maintain a clean, safe, and compliant warehouse environment.
• Support team operations and assist with other duties as assigned.

Minimum Qualifications

• High school diploma or equivalent required
• 1+ years of experience in parts coordination, warehouse operations, inventory control, or related field.
• Basic computer skills (Microsoft Office)
• Ability to lift, move, and organize parts and materials (often up to 50 lbs.)
• Solid organizational skills with attention to detail and accuracy
• Effective communication and interpersonal skills for working with customers, vendors, and team members
• Basic math skills for order processing, inventory counts, and transactions
• Ability to multitask and work efficiently in a fast-paced environment
• Problem-solving skills with the ability to identify customer needs and recommend solutions
• Dependable, punctual, and able to work both independently and as part of a team
• Forklift certification or willingness to obtain

Preferred Qualifications

• Technical or trade education
• Previous customer service or sales experience, with a focus on upselling or cross-selling
• HVAC knowledge
• Experience with Oracle systems

Physical & Environmental Demands

Office and warehouse environment. Must be able to lift up to 50 lbs.