Parts Coordinator

About the role

The candidate will support the office by taking customer orders via phone, fax, and email. The individual will handle parts department functions including logging calls, processing parts orders, managing shipping and receiving, and maintaining inventory control.

Responsibilities

• Process customer orders via phone, fax, and email
• Log calls and manage parts orders
• Handle shipping and receiving tasks
• Maintain inventory control
• Process Return Apparatus Tags (RAT) for warranty claims and verify warranty and maintenance credits
• Assist with replenishment of truck inventories and handle parts transfers to other Hobart Branches and Agencies
• Manage over-the-counter parts sales to walk-in customers
• Multitask and follow standard procedures while interacting professionally with customers and team members

Requirements

• High School diploma or equivalent
• 3+ years of experience in shipping and receiving, including ordering, parts sales, inventory control, clerical, or dispatch work
• Excellent verbal, written, interpersonal communication, and telephone skills
• Proficient in Microsoft Office applications (Word, Excel, Outlook)
• Organized, detail-oriented, and able to multitask in a fast-paced environment
• General knowledge of service parts and the service industry

Preferred Qualifications

• Knowledge of GPS software
• Able to read and understand local and outlying geography maps

Pay

Hourly pay range: $22.30 – $30.20 USD, depending on qualifications and prior experience.