Parts Consultant / Ford & Lincoln Parts Specialist - Lincoln North Miami

Parts Consultant / Ford & Lincoln Parts Specialist - Lincoln North Miami US-FL-North Miami Job ID: 2026-2218 # of Openings: 1 Category: Customer Service/Support Main Campus Overview Join the Award-Winning Team at Lincoln North Miami Lincoln North Miami is seeking an experienced Parts Consultant / Ford Parts Specialist to join our growing team. This is an excellent opportunity for candidates with automotive parts experience, dealership experience, customer service ability, or wholesale parts sales backgrounds. As a Parts Consultant, you will serve as the primary point of contact for retail, wholesale, service, and collision customers, assisting with the sale of Ford Parts, Lincoln Parts, OEM Parts, Automotive Parts, Accessories, and Service Parts. You will play a critical role in delivering an exceptional customer experience while supporting one of South Florida's premier luxury automotive dealerships. Some benefits include:Competitive compensation packageMedical, dental, and vision insuranceCompany-paid life and disability insurancePaid time off and holidays401(k) retirement plan with employer contributionsEmployee discounts on vehicles, parts, and serviceCareer advancement opportunitiesOngoing training and professional developmentEmployee appreciation events and team-building activities Responsibilities Customer Service & SalesAssist retail, wholesale, and service customers in identifying and purchasing the correct Ford Parts, Lincoln Parts, OEM replacement parts, accessories, and performance products.Provide exceptional customer service in person, by phone, email, and text messaging.Recommend related products, maintenance items, and accessories to maximize customer satisfaction and sales opportunities.Communicate pricing, availability, special orders, and promotional offers.Parts OperationsProcess parts requests for service technicians and internal departments.Maintain accurate inventory records and monitor high-demand parts.Create and track special orders, backorders, and parts returns.Verify invoices, credits, warranties, and pricing information.Maintain organized and accurate records for repair orders, estimates, and parts transactions.Team CollaborationWork closely with Service Advisors, Technicians, Collision Centers, and Wholesale Accounts.Support dealership goals related to customer satisfaction, productivity, and profitability.Stay current on new vehicle technologies, Ford and Lincoln product updates, recalls, and parts catalog changes. Qualifications 2+ years of customer service, retail sales, automotive parts, or dealership experienceStrong communication and interpersonal skillsAbility to work in a fast-paced environmentBasic computer proficiency and data-entry skillsProfessional appearance and positive attitudePreferred:High school diploma or GED.Experience selling Ford Parts, Lincoln Parts, Motorcraft Parts, OEM Parts, Automotive Parts, or Dealership PartsExperience with dealership management systems (CDK, Reynolds & Reynolds, Dealertrack, Tekion, etc.)Knowledge of automotive repair and vehicle systemsBilingual in English/SpanishExperience with wholesale parts salesFamiliarity with Ford EPC, Motorcraft, and OEM parts catalogs